Customer Service & Sales Representative (Onsite Work)

Cedar Network and Data Solution; Concepcion; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cedar Network and Data Solution in the Philippines is seeking a confident Customer Service & Sales Representative to support UK-based clients. You will contact potential customers, introduce services, understand their needs, generate opportunities and arrange appointments for the UK sales team.

The role requires excellent communication, a professional telephone manner, and the ability to build professional relationships with UK businesses.

Qualifications

• Experience in Customer Service, Sales, Telesales, Telemarketing, BPO, Lead Generation, or Appointment Setting.
• Strong spoken and written English communication skills.
• Confident speaking with customers over the phone.
• Professional and engaging telephone manner.

Responsibilities

• Make outbound calls to prospective customers and clients.
• Communicate professionally with UK-based customers and businesses.
• Introduce products/services clearly and confidently.
• Build rapport and maintain positive customer relationships.
• Ask relevant questions to understand customer needs and requirements.
• Identify potential opportunities and qualify interested prospects.
• Schedule appointments and meetings for the UK sales team.
• Conduct follow-ups with prospects and maintain regular communication.
• Handle customer questions and basic objections professionally.
• Maintain accurate records of calls, conversations, and outcomes.

Skills

Customer Service

Sales

Telesales

Telemarketing

Lead Generation

Appointment Setting

Outbound Calling

English Proficiency

Job description

About the role

We are looking for a confident and motivated Customer Service & Sales Representative to support our UK-based clients. This role is ideal for someone with experience in customer service, telesales, outbound calling, lead generation, or appointment setting and who enjoys communicating with customers and building professional relationships. You will be responsible for contacting potential customers, introducing services, understanding their needs, generating opportunities, and arranging appointments for our UK clients. The successful candidate should have excellent communication skills, a professional telephone manner, and confidence speaking with UK-based customers and businesses.

Key responsibilities

• Make outbound calls to prospective customers and clients
• Communicate professionally with UK-based customers and businesses
• Introduce products/services clearly and confidently
• Build rapport and maintain positive customer relationships
• Ask relevant questions to understand customer needs and requirements
• Identify potential opportunities and qualify interested prospects
• Schedule appointments and meetings for the UK sales team
• Conduct follow-ups with prospects and maintain regular communication
• Handle customer questions and basic objections professionally
• Maintain accurate records of calls, conversations, and outcomes

About you

• Experience in Customer Service, Sales, Telesales, Telemarketing, BPO, Lead Generation, Appointment Setting, or a similar role
• Strong spoken and written English communication skills
• Confident speaking with customers over the phone
• Professional and engaging telephone manner
• Strong relationship-building and interpersonal skills
• Comfortable making outbound calls and speaking with new prospects
• Good listening and questioning skills
• Ability to handle rejection and objections professionally
• Goal-oriented and motivated to achieve targets
• Good organisational skills and attention to detail