Customer Service Representative – Sales (Onsite Work)

Cedar Network and Data Solution; Tarlac City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Cedar Network and Data Solution is seeking a confident Customer Service Representative to support a UK-based client from the Philippines. The role blends customer service with a sales mindset, focusing on making outbound calls, identifying opportunities, and promoting services.

You will build rapport, understand customer needs, and guide prospects toward suitable offerings while working toward daily and weekly targets in a dynamic team environment.

Qualifications

• Experience in Sales, Telesales, Telemarketing, Customer Service, BPO, Call Centre, Lead Generation or a similar role is preferred.
• Strong spoken and written English communication skills.
• Confident speaking with customers over the phone.
• Sales-oriented and confident promoting products or services.
• Good listening and questioning skills.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Build rapport and maintain positive customer relationships.
• Understand customer needs and provide appropriate information.
• Introduce and promote the company's products or services.
• Identify sales opportunities and confidently guide customers through the offering.
• Handle customer questions and objections professionally.
• Follow up with interested customers and potential opportunities.
• Schedule appointments or follow-up calls where required.
• Maintain accurate customer information and call outcomes in the CRM.
• Meet daily and weekly call, customer service, and sales targets.

Skills

Sales experience

Outbound calls

Customer service

CRM familiarity

Tools

CRM software

Job description

Job Description

About the role

We are looking for a confident and customer-focusedCustomer Service Representativeto join our growing team and support a UK-based client. This role is suited to someone who enjoys speaking with customers, building rapport, understanding their needs, and identifying opportunities to promote suitable services. While customer service is an important part of the role, we are particularly interested in candidates with a sales mindset who are comfortable making outbound calls, handling objections, following up with customers, and working towards targets.

Key responsibilities

• Make outbound calls to prospective and existing customers.
• Build rapport and maintain positive customer relationships.
• Understand customer needs and provide appropriate information.
• Introduce and promote the company's products or services.
• Identify sales opportunities and confidently guide customers through the offering.
• Handle customer questions and objections professionally.
• Follow up with interested customers and potential opportunities.
• Schedule appointments or follow-up calls where required.
• Maintain accurate customer information and call outcomes in the CRM.
• Meet daily and weekly call, customer service, and sales targets.

About you

• Experience in Sales, Telesales, Telemarketing, Customer Service, BPO, Call Centre, Lead Generation, or a similar role is preferred.
• Strong spoken and written English communication skills.
• Confident speaking with customers over the phone.
• Strong rapport-building and interpersonal skills.
• Comfortable making outbound calls.
• Sales-oriented and confident promoting products or services.
• Good listening and questioning skills.
• Comfortable handling customer objections and difficult conversations.
• Self-motivated and comfortable working towards targets.
• Good computer skills and familiarity with CRM systems is an advantage.
• Government contributions (SSS, PhilHealth, Pag-IBIG Fund)
• Opportunity to work with a UK-based client.
• Career development opportunities in customer service and sales.
• Friendly and supportive working environment.