Customer Service & Lead Conversion Representative - Office Based

TRANSFORMATIONAL HUB CORPORATION; Lapu-Lapu; On-site; PHP 279,000 - 391,000; Full time

Job summary

Transformational Hub Corporation is seeking a Customer Service & Lead Conversion Representative to join our growing team in Lapu‑Lapu City, Central Visayas. You will enjoy speaking with customers, following up with leads, and converting inquiries into sales or applications.

The role emphasizes building relationships, handling objections, and meeting daily and monthly conversion targets through CRM, email, chat, and phone.

Qualifications

• Experience in Customer Service, Sales, Lead Generation, Telesales, or Lead Conversion.
• Confident and professional communication skills.
• Strong English communication skills.
• Comfortable speaking with customers and handling objections.
• Results-driven and motivated by targets.
• Tech-savvy and quick to learn new systems.
• Comfortable using CRM platforms, Google Workspace, email, chat, and other online tools.
• Strong follow-up and organisational skills.
• Reliable and punctual.

Responsibilities

• Respond to and engage with incoming leads through phone, email, chat, and CRM.
• Follow up consistently with potential customers.
• Understand customer needs and recommend the right products or solutions.
• Build rapport and establish trust with prospects.
• Handle questions, objections, and concerns professionally.
• Convert qualified leads into customers/applications.
• Maintain accurate lead and customer information in the CRM.
• Track follow-ups, conversations, and lead status.
• Re-engage leads who have not yet made a decision.
• Meet daily and monthly lead conversion targets.

Skills

Customer service

Sales

Lead generation

Telesales

Lead conversion

Tools

CRM

Google Workspace

Job description

About the role

We are looking for a Customer Service & Lead Conversion Representative to join our growing team. This role is ideal for someone who enjoys speaking with customers, following up with leads, building relationships, and turning inquiries into successful sales or applications.

Key responsibilities

• Respond to and engage with incoming leads through phone, email, chat, and CRM

• Follow up consistently with potential customers

• Understand customer needs and recommend the right products or solutions

• Build rapport and establish trust with prospects

• Handle questions, objections, and concerns professionally

• Convert qualified leads into customers/applications

• Maintain accurate lead and customer information in the CRM

• Track follow-ups, conversations, and lead status

• Re-engage leads who have not yet made a decision

• Meet daily and monthly lead conversion targets

About you

• Experience in Customer Service, Sales, Lead Generation, Telesales, or Lead Conversion

• Confident and professional communication skills

• Strong English communication skills

• Comfortable speaking with customers and handling objections

• Results-driven and motivated by targets

• Tech-savvy and quick to learn new systems

• Comfortable using CRM platforms, Google Workspace, email, chat, and other online tools

• Strong follow-up and organisational skills

• Reliable and punctual