Customer Service Representative

Ryvo; Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Remote work environment

Career development opportunities

Supportive team culture

Job summary

Ryvo is seeking a highly motivated, fluent English-speaking Customer Service Representative for a remote role. You will assist customers, resolve inquiries, and ensure exceptional service through clear communication.

Responsibilities include handling inquiries via email, chat, and phone, providing product information, and escalating complex cases when needed. You will document interactions and collaborate with internal teams to ensure timely resolution.

Qualifications

• Excellent written and spoken English.
• Experience in customer service, virtual assistance, or similar roles preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable internet connection and a quiet workspace for remote work.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in fluent English.
• Provide accurate information about products and services.
• Resolve customer issues efficiently while maintaining a positive experience.
• Escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure timely issue resolution.
• Deliver professional, empathetic, and solution-oriented support.

Skills

Fluent English

Customer service experience

Communication skills

Multitasking

Tools

Customer support software

Job description

We are looking for a highly motivated and fluent English-speaking Customer Service Representative to join our growing team. You will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional customer experience through clear and professional communication.

Responsibilities

Respond to customer inquiries via email, chat, and phone in fluent English.

Provide accurate information about products and services.

Resolve customer issues efficiently while maintaining a positive experience.

Escalate complex cases when necessary.

Maintain accurate records of customer interactions.

Collaborate with internal teams to ensure timely issue resolution.

Deliver professional, empathetic, and solution-oriented support.

Requirements

Excellent written and spoken English (required).

Previous experience in customer service, virtual assistance, or a similar role is preferred.

Strong communication and interpersonal skills.

Ability to multitask and stay organized in a fast-paced environment.

Comfortable using computers and customer support software.

Reliable internet connection and a quiet workspace (for remote work).

Positive attitude, professionalism, and strong problem-solving skills.

Preferred Qualifications

Experience working with international customers.

Ability to work independently and as part of a team.

What We Offer

Remote work environment.

Opportunities for professional growth and career development.

Supportive and collaborative team culture.

Available Working Hours

9am - 5pm ET

If you are fluent in English, enjoy helping people, and thrive in a customer-focused environment, we'd love to hear from you!

Your application will include the following questions:

• How many years' experience do you have as a customer service representative?
• How would you rate your English language skills?