Customer Service Rep

Lifenavi Limited; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service firm in Makati is seeking a highly skilled customer service representative. You will handle inbound and outbound communications using a friendly, helpful approach, striving to ensure customer satisfaction. Ideal candidates should possess excellent communication skills and show a willingness to resolve issues efficiently. Experience in sales is a plus, as opportunities to promote company products may arise. Join us in delivering exceptional customer experiences and enhancing our company's reputation for service excellence.

Qualifications

• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and elevate tactfully.
• Successful experience in a corporate environment.

Responsibilities

• Manage a large volume of inbound and outbound calls, emails, and chats.
• Identify and address customer needs with a goal of total satisfaction.
• Engage with customers in a friendly and professional manner.

Skills

Strong communication skills

Problem-solving ability

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Job type: full-time

Work style: work-from-office

Experience: entry-level-0-1-years

Skills required: Build expert, dynamic knowledge of the company’s products and services

Added on: 10 Dec 17:22

Job overview

we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Objectives of this role

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
• Meet customer-service department sales targets, generating leads when opportunities arise
• Follow company guidelines and procedures for communications with minimal supervision
• Recommend improvements to company processes for efficiency

Responsibilities

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and elevate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

Preferred skills and qualifications

• Experience in sales
• Experience in a call-center environment
• Proven track record of meeting or exceeding sales quotas