Customer Service Representatives

Q2 HR Solutions; Ilocos Sur; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off and holidays

Paid training and career development

Employee assistance program (EAP)

Career growth opportunities

Job summary

Q2 HR Solutions in the Philippines seeks enthusiastic Customer Service Representatives for an entry-level role. Fresh graduates or career starters with no CSR experience are welcome.

You will handle customer inquiries across voice and non-voice channels, delivering a smooth, professional experience while supporting care, sales, and basic troubleshooting. You will maintain customer records, perform data entry, and assist with billing inquiries.

Qualifications

• Fresh graduates may apply; no CSR experience required.
• College graduates welcome from any course.
• Excellent English communication, written and verbal.
• Basic computer literacy and ability to navigate multiple systems.
• Willingness to work in fast-paced shifts.
• Customer-oriented with positive attitude.
• Experience in customer service is a plus but not required.

Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels.
• Provide accurate information and resolve inquiries professionally.
• Assist customers with account concerns, billing inquiries, and basic troubleshooting.
• Encode, update, and maintain accurate customer records in the system.
• Perform data entry and transaction processing.
• Follow up with customers to ensure resolution and satisfaction.
• Navigate multiple systems and tools to gather information and document interactions.
• Escalate complex concerns to the appropriate team or supervisor.
• Maintain professionalism, empathy, and composure during all interactions.
• Adhere to company policies, quality standards, and compliance guidelines.
• Contribute ideas to improve customer experience and internal processes.

Skills

Fresh graduates

English skills

Customer service

Data entry

Multi-channel support

Problem solving

Education

College graduate (any course)

Tools

CRM software

MS Office

Job description

About the job Customer Service Representatives

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters, as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and transaction processing
• Follow up with customers to ensure resolution and satisfaction
• Navigate multiple systems and tools to gather information and document interactions
• Escalate complex concerns to the appropriate team or supervisor
• Maintain professionalism, empathy, and composure during all customer interactions
• Adhere to company policies, quality standards, and compliance guidelines
• Contribute ideas to improve customer experience and internal processes

Qualifications

• Open to fresh graduates (no CSR experience required)
• College graduate (any course)
• Good English communication skills (written and verbal)
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work in a fast-paced and shifting schedule environment
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset with a positive attitude
• Experience in customer service, sales, or support roles is an advantage but not required
• Competitive salary package with performance incentives
• Health, dental, and vision coverage
• Paid time off (PTO), sick leave, and holidays
• Paid training and career development programs
• Employee assistance program (EAP)
• Clear career growth and advancement opportunities

Why Join Us

• Open to entry-level candidates-great opportunity to start your career
• Supportive and structured training environment
• Exposure to global clients and industry best practices
• Fast career progression in a growing organization