Up to 28K-Shopping Support Representative
Caldwell Communications Consultancy Philippines
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Benefits offered by this job
Job summary
Caldwell Communications Consultancy Philippines is hiring a Retail Customer Service Representative to support shoppers with inquiries, purchases, and returns. The role is onsite in Metro Manila, with focus on excellent customer service and accurate transaction records.
Responsibilities include handling inquiries via phone, email, or chat, providing product and pricing information, and escalating complex issues to supervisors as needed. Training is provided and growth opportunities exist.
Qualifications
- At least High School or Senior High School graduate.
- Strong English communication.
- Customer-focused and detail-oriented.
- Basic computer and multitasking skills.
- Willing to work onsite in Metro Manila.
Responsibilities
- Handle customer inquiries via phone, email, or chat.
- Provide product and pricing information.
- Assist with orders, returns, and exchanges.
- Maintain accurate records of transactions.
- Escalate complex issues to supervisors.
- Meet quality, productivity, and customer satisfaction standards.
Skills
Education
Job description
Caldwell Communications Consultancy Philippines
On-site - Quezon City No Exp Required High/Senior High School Full-time
Medical Reimbursement
Health Insurance, HMO
Customer Service Representative – Retail
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex issues to supervisors
- Meet quality, productivity, and customer satisfaction standards
Schedule & Training:
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
Requirements:
- At least High School or Senior High School graduate
- Strong English communicationCustomer-focused and detail-oriented
- Basic computer and multitasking skills
- Willing to work onsite in Metro Manila
Why Join Us
- Competitive pay and incentives
- Opportunities for career growth and skill development
- Supportive, team-oriented work environment
English Language Customer Service Problem Solving Interpersonal Skills Call Centre
Preview
HR Manager Caldwell Communications Consultancy Philippines
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