Customer Service Reprsentative

Shoreline Consultancy Corp.; Pasay; On-site; PHP 280,000 - 360,000; Full time

Job summary

Shoreline Consultancy Corp. in Pasay is seeking a dedicated customer service specialist to handle inquiries via email, chat, and phone with a focus on quick, accurate resolution and high client satisfaction.

You will assess customer needs, provide clear guidance, and collaborate with team members to resolve complex issues while maintaining a positive, professional, and patient demeanor across varying shifts.

Qualifications

• A strong sense of integrity and commitment to customer satisfaction.
• Passion for excellence in treating and assisting customers.
• Clear, professional verbal and written communication.
• Pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Willingness to work a flexible schedule and overtime when needed.
• Team player with a hardworking attitude.

Responsibilities

• Handle customer queries, issues, complaints, and concerns via email, online chat, and calls.
• Provide high level of customer service and accurate assessment of customer needs.
• Resolve issues quickly and offer solutions to meet clients' needs.

Skills

Integrity

Customer service

Communication skills

Professional writing

Team player

Flexible schedule

Analytical abilities

Job description

About the role

This position is tasked with effectively handling all customer queries, issues, complaints, and concerns. This is completed by providing an excellent level of customer service through email, online chatting, and calls. Succeed by ensuring accurate assessment of customer needs and by providing the highest level of customer satisfaction by quickly resolving and offering solutions to all clients' needs.

About you

• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, patient, and friendly attitude
• Strong decision-making and analytical abilities
• Willingness to work a flexible schedule and occasional overtime when needed
• Strong work ethic and team player mentality
• Flexible, hardworking, and willing to work in varying work/shift schedules