Customer Service Representatives - Travel

Virtual Staffing Solutions OPC; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Virtual Staffing Solutions OPC is seeking a customer-focused travel advisor to guide clients through a range of holiday packages, using destination knowledge to suggest the perfect getaway and drive repeat bookings.

You will handle calls, emails, and chats, provide product information, assist with purchases, resolve issues, and escalate when needed. A team player with strong communication and a passion for travel is ideal.

Qualifications

• Strong verbal and written communication skills.
• Passionate about travel with destination knowledge.
• Previous experience in travel sales or a customer-facing role preferred.
• Motivated, reliable, and a team player.

Responsibilities

• Answering phone calls, emails, or chat inquiries from customers
• Providing product or service information, assisting with purchases, and helping customers navigate processes or systems
• Handling customer complaints or problems, troubleshooting issues, and offering appropriate solutions
• Escalating issues to higher management if necessary

Skills

Communication skills

Travel knowledge

Customer service experience

Job description

About the role

You'll be responsible for advising customers on a wide range of carefully selected package holidays. You'll use your travel experience and destination knowledge to help clients choose the perfect getaway, ensuring high levels of customer satisfaction and encouraging repeat bookings.

Key responsibilities

• Answering phone calls, emails, or chat inquiries from customers

• Providing product or service information, assisting with purchases, and helping customers navigate processes or systems

• Handling customer complaints or problems, troubleshooting issues, and offering appropriate solutions

• Escalating issues to higher management if necessary

About you

• Strong verbal and written communication skills

• Passionate about travel with excellent destination knowledge

• Previous experience in travel sales or a customer-facing role preferred

• Motivated, reliable, and a team player