Customer Service Representative | With Virtual Hiring

Accenture; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances and performance incentives

Company-sponsored training and upskll

Paid Sick and Vacation Leaves

Job summary

Accenture is hiring a Customer Service Representative to support customers with quality service aligned to SLAs. You will handle inquiries, provide accurate information, and resolve issues efficiently, working onsite in Alabang.

Open college graduates or undergraduates (1st year completed) with at least 1 year of BPO CSR experience are encouraged. Strong communication and flexibility for shifts and holidays are essential for this role.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.
• Willing to work full-time onsite in Alabang.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR provides customer service support according to scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs.
• Resolve customer issues in a timely fashion.

Skills

Strong communication

Willingness to work shifts

Education

Open college graduates or undergraduates (1st year completed)

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open college graduates or undergraduates who completed at least 1st year in college
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.
• Willing to work full-time onsite in Alabang
• Amenable to shifting schedules and holiday work.