Accenture Alabang Hiring: Customer Service Representative | Virtual Process

Accenture; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Bonuses & incentives

Training & certifications

Paid sick & vacation leaves

Job summary

Accenture in Metro Manila seeks a Customer Service Representative to provide frontline support and ensure call quality and service standards. The role focuses on meeting customer care needs and resolving issues promptly.

Open college graduates or current students with at least 1 year of BPO CSR experience are encouraged to apply; the position is full-time onsite in Alabang with shifting schedules and holiday coverage.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.
• Willing to work full-time onsite in Alabang.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements.
• This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Communication skills

Education

Open college graduates or undergraduates who completed at least 1st year in college

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open college graduates or undergraduates who completed at least 1st year in college
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.
• Willing to work full-time onsite in Alabang
• Amenable to shifting schedules and holiday work.