Customer Service Representative - Voice Account | Open to Fresh Graduates!

Accenture; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and bonuses

Training, upskilling, and certs

Paid sick and vacation leaves

Job summary

Accenture Philippines is seeking a Customer Service Representative to provide high-quality support to customers onsite in Quezon City. The role includes handling inquiries, maintaining service levels, and ensuring timely resolution of issues.

Open college graduates or first-year college students are welcome, with at least 1 year of BPO experience preferred. College graduates without BPO experience are also accepted. Strong communication and willingness to work full-time on-site are essential.

Qualifications

• Strong communication skills required.
• Willing to work full-time onsite in Quezon City.
• Shift work and holiday schedules may apply.

Responsibilities

• CSR provides customer service support per scope of work and SLAs.
• Maintains call quality and meets customer care standards.
• Resolves customer inquiries promptly and professionally.

Skills

Strong communication

Onsite work readiness

Full-time availability

BPO experience (1 year)

Education

Open college graduates or first-year college

College graduates accepted without BPO experience

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open college graduates or undergraduates who completed at least 1st year in college

• Must have at least 1 year of BPO experience.

• We're also accepting college graduates without BPO experience

• Strong communication skills.

• Willing to work full-time onsite in Quezon City

• Amenable to shifting schedules and holiday work.