Customer Service Representative | WFO (Makati)

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Employee Share Units program

Cloudstaff Dream Points

Health and life insurance on day 16

Career advancement opportunities

In-house psychiatrist for well-being

International career growth

Lifeworks Mental Wellness program

CS Social Clubs and Special Interest

Mid-Year Parties with prizes

Referral bonuses

Job summary

Cloudstaff Philippines Inc. is seeking a highly organized Customer Service Representative to support patients by enrolling them in the membership program and scheduling healthcare services. The ideal candidate has healthcare or patient care experience and strong English communication skills to interact with American patients.

Punctuality and reliable attendance are essential in a fast-paced environment. Responsibilities include accurate data entry, maintaining patient records, and clear

Qualifications

• Healthcare, patient care, or customer service experience required.
• Sales experience is highly preferred for enrollment goals.
• Strong verbal and written communication with clarity and professionalism.
• Clear, audible speaking skills for phone and in-person interactions.
• Great attention to detail and accurate data entry.

Responsibilities

• Answer calls and assist patients to enroll in the membership program.
• Schedule appointments and provide information on services and benefits.
• Explain options and enrollment steps clearly to patients.
• Document patient information accurately in the system.
• Maintain up-to-date patient records in compliance with regulations.
• Communicate messages clearly during calls and in person.
• Follow up to confirm enrollment and appointments; ensure satisfaction.
• Collaborate with healthcare staff to coordinate patient care.

Skills

Healthcare experience

Customer service

Sales experience

Excellent communication

Clear spoken English

Attention to detail

Punctuality

Multitasking

Tools

Healthcare management software

Microsoft Office Suite

Job description

Job Description

Job Summary

We are seeking a highly organized and professional Customer service representative to join our team. This position requires someone with precise attention to detail, excellent communication skills, and the ability to handle patient inquiries in a friendly, clear, and welcoming manner. The primary role will be to accommodate patients, assess their needs, and ensure they are enrolled in our membership program. Prior experience in healthcare or patient care is essential, and prior sales experience is highly appreciated. Additionally, punctuality and strong attendance are a must.

Key Responsibilities

• Provide exceptional customer service by answering phone calls in a friendly, professional manner, and assessing patients' needs to ensure they are enrolled in the appropriate membership.
• Assist patients with scheduling appointments, answering inquiries, and providing relevant information about healthcare services and membership benefits.
• Clearly communicate membership options, benefits, and enrollment processes to patients, ensuring they fully understand their options.
• Ensure all patient information is accurately documented and entered into the system.
• Maintain accurate and detailed patient records, ensuring all data is current and compliant with healthcare regulations.
• Communicate clearly and audibly during phone calls and in person, ensuring all messages are delivered effectively.
• We are seeking a candidate who is fluent in English with clear communication skills, ensuring effective interaction with American patients. While proficiency in English is essential, we value clarity and ease of understanding in both written and spoken communication.
• Follow-up with patients to ensure satisfaction and confirm membership enrollment and appointment details.
• Collaborate with healthcare professionals and administrative staff to ensure seamless patient care coordination.
• Maintain a professional and welcoming demeanor at all times.

Qualifications

• Prior experience in healthcare, patient care, or a customer service role is required.
• Sales experience is highly preferred for gauging patient needs and assisting with membership enrollment.
• Excellent communication skills, both verbal and written, with a focus on clarity, professionalism, and persuasive communication.
• Ability to speak clearly and audibly during phone conversations and in person.
• Strong attention to detail and accuracy in data entry and patient record-keeping.
• Dependable with excellent attendance and punctuality.
• Ability to remain calm and composed when handling patient concerns.
• Friendly, welcoming, and patient-focused attitude.
• Ability to multitask and manage time efficiently in a fast-paced environment.

Preferred Qualifications

• Previous experience with medical office management or front desk operations.
• Familiarity with healthcare terminology and patient care procedures.
• Proficiency with healthcare management software and Microsoft Office Suite.
• Ability to adapt to sales targets and meet enrollment goals.

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals