Customer Service Representative | WFO (Davao)

Cloudstaff Philippines Inc.; Davao City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Employee Share Units program

Cloudstaff Dream Points

Comprehensive health and lifeInsurance

Career advancement opportunities

In-house psychiatrist for well-being

International career growth

Mental Wellness EAP

CS Social Clubs

Mid-Year Parties with prizes

Referral bonuses

Job summary

Cloudstaff Philippines Inc. is seeking a highly organized Customer Service Representative to join our team, focusing on enrolling patients into our membership program. You will handle calls and inquiries with accuracy and a welcoming demeanor.

The role requires clear English communication with American patients, precise data entry, scheduling support, and coordination with healthcare staff to ensure smooth patient care and enrollment processes.

Qualifications

• Experience in healthcare, patient care, or customer service.
• Sales experience is highly preferred for membership enrollment.
• Excellent verbal and written communication with clarity and professionalism.
• Ability to speak clearly and audibly on phone and in person.
• Strong data-entry accuracy and patient record-keeping.

Responsibilities

• Answer calls professionally and assess patient needs for membership enrollment.
• Assist patients with scheduling appointments and providing information on healthcare services.
• Explain membership options and enrollment processes clearly to patients.
• Document patient information accurately in the system.
• Maintain up-to-date patient records in compliance with regulations.
• Communicate messages clearly during phone calls and in person.
• Ensure English communication is clear for American patients.
• Follow up with patients to confirm satisfaction and enrollment details.
• Collaborate with healthcare professionals and administrative staff for coordinated care.
• Maintain a welcoming and professional demeanor at all times.

Skills

Clear communication

Attention to detail

Patient-centric

English fluency

Multitasking

Punctuality

Tools

Healthcare management software

Microsoft Office Suite

Job description

Job Description

Job Summary

We are seeking a highly organized and professional Customer service representative to join our team. This position requires someone with precise attention to detail, excellent communication skills, and the ability to handle patient inquiries in a friendly, clear, and welcoming manner. The primary role will be to accommodate patients, assess their needs, and ensure they are enrolled in our membership program. Prior experience in healthcare or patient care is essential, and prior sales experience is highly appreciated. Additionally, punctuality and strong attendance are a must.

Key Responsibilities

• Provide exceptional customer service by answering phone calls in a friendly, professional manner, and assessing patients' needs to ensure they are enrolled in the appropriate membership.
• Assist patients with scheduling appointments, answering inquiries, and providing relevant information about healthcare services and membership benefits.
• Clearly communicate membership options, benefits, and enrollment processes to patients, ensuring they fully understand their options.
• Ensure all patient information is accurately documented and entered into the system.
• Maintain accurate and detailed patient records, ensuring all data is current and compliant with healthcare regulations.
• Communicate clearly and audibly during phone calls and in person, ensuring all messages are delivered effectively.
• We are seeking a candidate who is fluent in English with clear communication skills, ensuring effective interaction with American patients. While proficiency in English is essential, we value clarity and ease of understanding in both written and spoken communication.
• Follow-up with patients to ensure satisfaction and confirm membership enrollment and appointment details.
• Collaborate with healthcare professionals and administrative staff to ensure seamless patient care coordination.
• Maintain a professional and welcoming demeanor at all times.

Qualifications

• Prior experience in healthcare, patient care, or a customer service role is required.
• Sales experience is highly preferred for gauging patient needs and assisting with membership enrollment.
• Excellent communication skills, both verbal and written, with a focus on clarity, professionalism, and persuasive communication.
• Ability to speak clearly and audibly during phone conversations and in person.
• Strong attention to detail and accuracy in data entry and patient record-keeping.
• Dependable with excellent attendance and punctuality.
• Ability to remain calm and composed when handling patient concerns.
• Friendly, welcoming, and patient-focused attitude.
• Ability to multitask and manage time efficiently in a fast-paced environment.

Preferred Qualifications

• Previous experience with medical office management or front desk operations.
• Familiarity with healthcare terminology and patient care procedures.
• Proficiency with healthcare management software and Microsoft Office Suite.
• Ability to adapt to sales targets and meet enrollment goals.

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals