Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Negros Occidental; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Competitive salary & benefits

Comprehensive training

Career growth opportunities

Positive work environment

Convenient Location

Job summary

A leading healthcare support services provider is looking for a Healthcare Voice Account Representative in Bacolod City. This role involves handling inbound and outbound calls, assisting patients with scheduling and inquiries, and verifying insurance information. Ideal candidates are compassionate and possess excellent communication skills. Comprehensive training is provided for both experienced and new applicants. Competitive salary and benefits offered, with opportunities for career growth.

Qualifications

• Open to applicants with or without prior BPO experience.
• Excellent verbal and written communication skills in English.
• Willingness to work in a shifting schedule, including nights and weekends.
• Friendly, empathetic and patient demeanor.
• Basic computer skills.
• Willingness to work night shifts, weekends and holidays.
• HIPAA privacy and data security awareness.

Responsibilities

• Handle inbound and outbound calls.
• Assist callers with scheduling and healthcare service inquiries.
• Verify patient information securely.
• Inquiry Resolution: address questions and complaints professionally and escalate when needed.
• Data Entry: log interactions accurately while maintaining confidentiality.
• Collaboration: work with team and other departments for a seamless caller experience.
• Adherence to Policies: follow privacy and data security rules.

Skills

Excellent verbal and written communication skills

Customer service orientation

Resilience

Education

High school graduate or equivalent

Job description

Healthcare Voice Account Representative (Open to for Newbie)

Location: G/F, TP Recruitment Hub, Luxur Place, Magsaysay Ave, Bacolod City

Are you looking for a career that makes a difference? Do you have excellent communication skills and a passion for helping others? We are looking for talented and compassionate individuals to join our Healthcare Voice Account team!

We are a leading provider of healthcare support services, and our team plays a crucial role in assisting patients, doctors, and healthcare providers. We value empathy, a positive attitude, and a commitment to quality service.

Job Summary:

The Healthcare Voice Account Representative is responsible for handling a high volume of inbound and outbound calls. You will be the first point of contact for patients and healthcare professionals, providing information, scheduling appointments, verifying insurance, and resolving inquiries in a professional and empathetic manner. This is a great opportunity to start or grow your career in the healthcare and BPO industries.

Key Responsibilities:

• Handle Inbound and Outbound Calls: Answer calls from patients, doctors' offices, and insurance companies with a focus on providing exceptional customer service.
• Patient Assistance: Assist callers with scheduling, rescheduling, and canceling appointments, and provide accurate information regarding their healthcare services.
• Information Verification: Verify patient information, including personal details and insurance coverage, ensuring all data is accurately and securely recorded.
• Inquiry Resolution: Address and resolve patient concerns, questions, and complaints efficiently and professionally. Escalate complex issues to the appropriate department when necessary.
• Data Entry: Maintain detailed and accurate records of all interactions in the company's database, adhering to strict confidentiality and privacy protocols (e.g., HIPAA).
• Collaboration: Work closely with team members and other departments to ensure a seamless and positive experience for all callers.
• Adherence to Policies: Follow all company policies and procedures, including those related to patient privacy and data security.

Qualifications:

• Education: High school graduate or equivalent. A college degree is a plus, but not required.
• Experience: Open to applicants with or without prior BPO experience. We provide comprehensive training to help you succeed.
• Communication Skills: Excellent verbal and written communication skills in English. A clear and professional speaking voice is essential.
• Customer Service Orientation: A strong passion for helping others and a friendly, empathetic, and patient demeanor.
• Computer Skills: Basic proficiency in using a computer and navigating various software applications.
• Availability: Willingness to work in a shifting schedule, including nights, weekends, and holidays.
• Resilience: Ability to handle difficult or stressful situations with a positive and calm attitude.

What We Offer:

• Competitive Salary & Benefits: A competitive compensation package, including health insurance and other benefits.
• Comprehensive Training: Paid training and continuous coaching to equip you with the knowledge and skills needed for success.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Positive Work Environment: A supportive and collaborative team culture.
• Convenient Location: Our office is easily accessible in the heart of Bacolod City.