Customer Support Associate – Davao

Gratitude Philippines; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Gratitude Philippines is seeking enthusiastic Customer Service Representatives for a Sales Account in Davao City. You will handle customer inquiries, promote products and services, identify customer needs, generate sales opportunities, and deliver excellent experiences while helping achieve sales targets.

Ideal candidates possess strong verbal and written communication, solid customer service, problem-solving and negotiation skills, and a sales-driven mindset.

Qualifications

• Good verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving and negotiation abilities.
• Sales-oriented mindset with a willingness to achieve targets.
• Willingness to work onsite in Davao.
• Willingness to work on shifting schedules, including weekends and holidays.
• Must meet the specific educational and work experience requirements of the selected position.
• Open to experienced BPO professionals and aspiring candidates, subject to account-specific qualifications.

Responsibilities

• Handle incoming customer inquiries and provide accurate information about products and services.
• Promote and recommend products or services based on customer needs.
• Identify sales opportunities and convert customer inquiries into successful sales.
• Explain product features, pricing, offers, and benefits to customers.
• Address customer concerns, resolve complaints, and provide appropriate solutions.
• Maintain professional and positive customer interactions.
• Achieve assigned sales targets, productivity goals, and customer satisfaction metrics.
• Maintain accurate records of customer interactions and sales transactions.
• Follow company policies, sales procedures, and quality standards.
• Collaborate with team members and supervisors to improve sales performance and customer experience.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Negotiation

Sales mindset

Shift work

Onsite work

Team collaboration

Job description

Location: Davao, Philippines

Account: Sales
Work Mode: Work From Office (WFO)
Shift: Shifting Schedule
Experience: Open to Experienced BPO Professionals and Aspiring Candidates

Job Summary

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives for a Sales Account. The ideal candidates should have good communication and problem-solving skills, along with a passion for customer service and sales.

The role involves handling customer inquiries, promoting products and services, identifying customer needs, generating sales opportunities, and delivering excellent customer experiences while achieving assigned sales targets.

Key Responsibilities

• Handle incoming customer inquiries and provide accurate information about products and services.

• Promote and recommend products or services based on customer needs.

• Identify sales opportunities and convert customer inquiries into successful sales.

• Explain product features, pricing, offers, and benefits to customers.

• Address customer concerns, resolve complaints, and provide appropriate solutions.

• Maintain professional and positive customer interactions.

• Achieve assigned sales targets, productivity goals, and customer satisfaction metrics.

• Maintain accurate records of customer interactions and sales transactions.

• Follow company policies, sales procedures, and quality standards.

• Collaborate with team members and supervisors to improve sales performance and customer experience.

General Requirements

• Good verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Good problem-solving and negotiation abilities.

• Sales-oriented mindset with a willingness to achieve targets.

• Willingness to work onsite in Davao.

• Willingness to work on shifting schedules, including weekends and holidays as required.

• Must meet the specific educational and work experience requirements of the selected position.

• Open to experienced BPO professionals and aspiring candidates, subject to account-specific qualifications.

• Willing to undergo the recruitment and assessment process.

Ideal Candidate

• Customer-focused with a positive attitude.

• Confident in communicating and promoting products or services.

• Able to handle customer objections and identify sales opportunities.

• Target-driven and motivated to achieve individual and team goals.

• Adaptable to a fast-paced BPO environment.