Customer Service Representative – Davao

Gratitude Philippines; Philippines; Sur place; PHP 284 000 - 341 000; Plein temps

Avantages offerts par ce poste

Salary up to ₱28,000

Joining bonus ₱1,000

Résumé du poste

Gratitude Philippines is seeking motivated Customer Service Representatives in Davao to assist customers with inquiries and resolve concerns, ensuring a positive customer experience. The role demands clear communication, a customer-focused mindset, and the ability to work in a fast-paced environment.

The position requires at least a high school diploma, a minimum of 6 months of customer contact experience, and willingness to work onsite in Davao with shifting schedules.

Qualifications

• High School or Senior High School graduate.
• Minimum of 6 months of Customer Contact Experience (CCE).
• Good communication and customer service skills.
• Willing to work onsite in Davao.
• Willing to work on shifting schedules.
• Must meet the qualifications required for the preferred location.
• Willing to undergo the recruitment and assessment process.
• Willing to work with Teleperformance Davao.

Responsabilités

• Handle customer inquiries professionally through the assigned communication channels.
• Provide accurate information and assistance based on customer needs.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Communicate clearly and professionally with customers.
• Understand customer issues and provide appropriate solutions or elevate when necessary.
• Maintain accurate records of customer interactions using company systems.
• Follow company policies, procedures, and quality standards.
• Meet assigned productivity, attendance, and customer satisfaction targets.
• Maintain a professional and customer-focused approach throughout interactions.

Connaissances

Communication skills

Customer service

Formation

High School Diploma or equivalent

Description du poste

Job Overview

We are looking for motivated, customer-oriented, and enthusiastic individuals to join our growing team as Customer Service Representatives in Davao.

As a Customer Service Representative, you will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience. The ideal candidate should have good communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries professionally through the assigned communication channels.

• Provide accurate information and assistance based on customer needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly and professionally with customers.

• Understand customer issues and provide appropriate solutions or elevate when necessary.

• Maintain accurate records of customer interactions using company systems.

• Follow company policies, procedures, and quality standards.

• Meet assigned productivity, attendance, and customer satisfaction targets.

• Maintain a professional and customer-focused approach throughout interactions.

Job Qualifications

• At least a High School or Senior High School graduate.

• Minimum of 6 months of Customer Contact Experience (CCE).

• Good communication and customer service skills.

• Willing to work onsite in Davao.

• Willing to work on shifting schedules.

• Must meet the qualifications required for the preferred location.

• Willing to undergo the recruitment and assessment process.

• Willing to work with Teleperformance Davao.

Compensation and Benefits

• Salary package of up to ₱28,000.

• Additional joining bonus of ₱1,000 through Gratitude Jobs, subject to the applicable referral requirements, candidate consent, and successful hiring.