Customer Success Representatives — Health & wellness brand

Open Access BPO; Davao City; Sur place; PHP 182 800 - 218 959; Plein temps

Résumé du poste

A customer service company in Davao City is seeking Customer Success Representatives to deliver exceptional service for a health and wellness brand. The role requires at least 3 years of customer service experience, excellent communication skills, and the ability to work autonomously. Responsibilities include providing support via phone, email, and live chat, as well as assisting with order management. This position offers a competitive salary and opportunities for growth in a supportive environment.

Qualifications

• Minimum of 3 years of customer service work experience in a high-volume call center.
• Passion for delighting customers and providing excellent service.
• Ability to work autonomously as a self-directed remote employee.

Responsabilités

• Provide customer service, contact solutions via phone, email, and live chat.
• Assist customers with order placement, status updates, and modifications.
• Meet or exceed key performance indicators and quality standards.

Connaissances

Customer service experience

Excellent communication skills

Empathy and diplomacy

Basic technical skills

Attention to detail

Multi-tasking ability

Outils

Zendesk

Slack

Description du poste

Customer Success Representatives — Health & wellness brand

Earn up to PHP 18,000/month for this position
G/F Building 3, Matina IT Park, McArthur Highway, Davao, PH

QUALIFICATIONS

• Minimum of 3 years of work experience in customer service and high-volume call center environment
  • Passion for delighting customers and providing excellent service
  • Excellent communication skills
  • Ability to exercise empathy and diplomacy
• Experience in the healthcare industry is preferred
• Basic technical skills—able to navigate through smartphone and computer applications
  • Experience using CRM and communication tools such as Zendesk, Slack
• Ability to work autonomously as a self-directed remote employee
• High attention to detail and ability to multitask, able to achieve accuracy in data entry tasks
• Ability to quickly learn and retain processes and policies

RESPONSIBILITIES

• Provide excellent customer service, contact solutions, and respond quickly through phone, email, and live chat
  • Embody client standards for quality service and incorporate its culture into every customer interaction
  • Gain expertise on the client’s products and services over time to ensure exceptional service is delivered
  • Provide accurate product details and recommendations to customers in a thoughtful and empathetic manner
• Assist customers with order placement, status updates, and order modifications
• Apply strong writing skills to account documentation, email communication, and internal notes
• Meet or exceed all key performance indicators and quality standard as outlined in the performance goals
• Notify department leads and managers on issues, order errors, customer concerns, or obstacles to successfully meet customer needs