Your Next Career Move Starts Here! | Bridgetowne Dayshift Up to ₱37K

Private Advertiser; Pasig; On-site; PHP 248,000 - 413,000; Full time

Job summary

Concentrix Philippines in Pasig City is seeking Customer Service Representatives for a full-time dayshift role. You will be the frontline of our client's business, delivering outstanding support and handling inquiries with professionalism and efficiency.

The position requires clear English communication, empathy, and the ability to multitask using CRM software. Salary is up to ₱37,000 per month, with training and opportunities for career progression.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Strong listening and empathy skills with a genuine desire to help customers.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Basic computer literacy and proficiency with customer service software systems.
• Problem-solving mindset with the ability to remain calm under pressure.
• Reliability and punctuality with consistent attendance.
• Previous call centre or customer service experience is preferred but not essential for the right candidate.
• Willingness to work dayshift hours and adapt to schedule changes as needed.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously, addressing inquiries and resolving concerns efficiently
• Provide accurate information about products, services, and company policies to customers
• Document customer interactions, transactions, and feedback in the system accurately and comprehensively
• Follow established call centre protocols and procedures to ensure consistent service quality
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Collaborate with team members and supervisors to achieve departmental goals and targets
• Maintain a positive attitude and professional demeanour throughout customer interactions
• Adhere to quality assurance standards and participate in training and coaching sessions

Skills

English communication

Listening skills

Multitasking

Computer literacy

Problem solving

Reliability

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About us

Concentrix Philippines is a leading provider of customer service and business process outsourcing solutions. We pride ourselves on delivering exceptional service to our clients whilst creating rewarding career opportunities for our team members. With a commitment to innovation, excellence, and employee development, we've built a reputation as a trusted partner for companies seeking reliable customer support solutions across multiple industries and markets.

About the role

We are seeking enthusiastic and customer-focused professionals to join our dynamic team as Customer Service Representatives in Pasig City, Metro Manila. This is a full-time dayshift position offering a competitive salary of up to ₱37,000 per month. In this role, you will be the frontline of our client's business, delivering outstanding customer support and handling inquiries with professionalism and efficiency. This position is strategically important to our organisation as it directly impacts client satisfaction and brand reputation, making it a key component of our service delivery excellence.

Key responsibilities

• Handle inbound and outbound customer calls professionally and courteously, addressing inquiries and resolving concerns efficiently

• Provide accurate information about products, services, and company policies to customers

• Document customer interactions, transactions, and feedback in the system accurately and comprehensively

• Follow established call centre protocols and procedures to ensure consistent service quality

• Identify opportunities to upsell or cross-sell products and services when appropriate

• Collaborate with team members and supervisors to achieve departmental goals and targets

• Maintain a positive attitude and professional demeanour throughout customer interactions

• Adhere to quality assurance standards and participate in training and coaching sessions

What we're looking for

• High school diploma or equivalent qualification

• Excellent verbal and written communication skills in English

• Strong listening and empathy skills with a genuine desire to help customers

• Ability to multitask and manage multiple customer interactions simultaneously

• Basic computer literacy and proficiency with customer service software systems

• Problem-solving mindset with the ability to remain calm under pressure

• Reliability and punctuality with consistent attendance

• Previous call centre or customer service experience is preferred but not essential for the right candidate

• Willingness to work dayshift hours and adapt to schedule changes as needed