Customer Service Pro - Bridgetowne Site (Growth & Training)

H.M.O. INTERNATIONAL RECRUITMENT INC.; Pasig; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programme

Career progression

Incentive schemes

Wellness initiatives

Modern facilities

Job summary

H.M.O. International Recruitment Inc. is seeking a dedicated Customer Service Representative at our Bridgetowne Site in Rosario, Pasig City, Metro Manila.

This full-time role handles inbound and outbound inquiries across phone, email, and chat channels, delivering exceptional service while maintaining accurate records and following company procedures. You will build strong customer relationships, resolve issues promptly, and meet performance targets while working with a supportive team in a

Qualifications

• High school diploma or equivalent; vocational training in customer service is a plus.
• Proven experience in customer service, call centre or retail, preferably inbound support.
• Excellent verbal and written communication; able to convey information clearly to diverse customers.
• Strong listening skills to understand needs and provide appropriate solutions; professional phone manner.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate product and service information; address questions promptly.
• Process transactions, orders and requests with accuracy and policy compliance.
• Maintain detailed records of interactions and account information in systems.
• Escalate complex issues to supervisors when needed; resolve complaints timely.
• Follow scripts and quality standards; strive for high customer satisfaction and targets.
• Contribute to a positive team environment and support colleagues; participate in training.

Skills

Communication skills

Active listening

Multitasking

Fluent English

CRM software

Education

High school diploma

Tools

CRM software

Job description

H.M.O. International Recruitment Inc. is seeking a dedicated Customer Service Representative at our Bridgetowne Site in Rosario, Pasig City, Metro Manila.

This full-time role handles inbound and outbound inquiries across phone, email, and chat channels, delivering exceptional service while maintaining accurate records and following company procedures. You will build strong customer relationships, resolve issues promptly, and meet performance targets while working with a supportive team in a