Customer Service Representative - Earn up to 19K salary package plus benefits!

Sagility Philippines B.V. Branch Office; Quezon City; Sur place; PHP 203 112 - 243 288; Plein temps

Avantages offerts par ce poste

Competitive salary package

Comprehensive health insurance

Opportunities for career advancement

Supportive work environment

Regular team-building activities

Résumé du poste

A leading customer service solutions provider in Quezon City is seeking a passionate Customer Service Representative to join their team. This full-time position requires excellent communication and problem-solving skills. Responsibilities include providing exceptional support, resolving inquiries, and documenting customer interactions. The ideal candidate will be a college graduate with a genuine passion for customer service. The role offers a competitive salary up to 20K with comprehensive benefits and opportunities for career advancement.

Qualifications

• No experience needed for graduates; 6 months customer service experience required for 2-year college level.
• Proficiency in English, both written and verbal.

Responsabilités

• Provide exceptional customer service across various channels.
• Resolve inquiries and complaints efficiently.
• Maintain accurate customer interaction records.
• Identify opportunities for process improvements.
• Participate in team meetings.

Connaissances

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ability to adapt quickly

Customer service passion

Formation

College Graduate or Associate degree

Description du poste

About the role

We’re looking for a passionate and customer‑focused Customer Service Representative to join our dedicated team at SAGILITY PHILIPPINES. This full‑time role is based in Quezon City Metro Manila and offers a competitive salary package plus great benefits.

What you’ll be doing

• Providing exceptional customer service and support to our clients through various communication channels via phone
• Resolving customer inquiries and complaints in a timely and efficient manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to enhance the customer experience and suggesting process improvements
• Participating in team meetings and contributing to the overall success of the customer service department

What we’re looking for

• College Graduate - no experience needed or Associate grad/ College level 2 yrs with 6 months customer related experience acquired from any industry
• Excellent communication and interpersonal skills, with the ability to listen actively and provide empathetic and effective support
• Strong problem‑solving and critical thinking skills to handle a variety of customer enquiries
• Proficiency in English, both written and verbal
• Ability to work in a fast‑paced environment and adapt quickly to changes
• A genuine passion for providing exceptional customer service

What we offer

At SAGILITY PHILIPPINES B.V. BRANCH OFFICE', we value our employees and offer a range of benefits to support your professional and personal growth, including:

• Competitive salary package with the potential to earn up to 20K
• Comprehensive health insurance and wellness programs
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Regular team‑building activities and social events

About us

SAGILITY PHILIPPINES B.V. BRANCH OFFICE' is a leading provider of customer service solutions, offering a wide range of services to our clients across various industries. We pride ourselves on our commitment to excellence, innovation, and delivering exceptional customer experiences. Join our team and be a part of our continued growth and success!

Apply now for this exciting opportunity to become our next Customer Service Representative!

Employer questions

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Are you available to work on a nighshift schedule