Customer Service Representative - Earn up to 25K salary package plus benefits!

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 203,112 - 243,288; Full time

Benefits offered by this job

Competitive salary package

Comprehensive health insurance

Career advancement opportunities

Supportive work environment

Regular team-building activities

Job summary

A leading customer service provider in Quezon City is hiring a passionate Customer Service Representative. This full-time position offers a competitive salary up to 20K and includes comprehensive health insurance, opportunities for professional growth, and a collaborative work environment. Ideal candidates are college graduates or those with 2 years of college education and some customer service experience. Join our dynamic team and contribute to our commitment to exceptional customer experiences.

Qualifications

• No experience needed for fresh graduates.
• Excellent communication skills are essential.
• Ability to handle customer enquiries effectively.

Responsibilities

• Provide exceptional customer service via phone.
• Resolve customer inquiries and complaints efficiently.
• Document customer interactions and maintain records.
• Suggest process improvements based on customer feedback.
• Contribute to team meetings and success.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Ability to work in a fast-paced environment

Proficiency in English

Empathetic support

Education

College Graduate or 2 years College with 6 months customer experience

Job description

About the role

We're looking for a passionate and customer-focused Customer Service Representative to join our dedicated team at SAGILITY PHILIPPINES. This full-time role is based in Quezon City Metro Manila and offers a competitive salary package plus great benefits.

What you'll be doing

• Providing exceptional customer service and support to our clients through various communication channels via phone
• Resolving customer inquiries and complaints in a timely and efficient manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to enhance the customer experience and suggesting process improvements
• Participating in team meetings and contributing to the overall success of the customer service department

What we're looking for

• College Graduate - no experience needed or Associate grad/ College level 2 yrs with 6 months customer related experience acquired from any industry
• Excellent communication and interpersonal skills, with the ability to listen actively and provide empathetic and effective support
• Strong problem-solving and critical thinking skills to handle a variety of customer enquiries
• Proficiency in English, both written and verbal
• Ability to work in a fast-paced environment and adapt quickly to changes
• A genuine passion for providing exceptional customer service

What we offer

At SAGILITY PHILIPPINES B.V. BRANCH OFFICE', we value our employees and offer a range of benefits to support your professional and personal growth, including:

• Competitive salary package with the potential to earn up to 20K
• Comprehensive health insurance and wellness programs
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Regular team-building activities and social events

About us

SAGILITY PHILIPPINES B.V. BRANCH OFFICE' is a leading provider of customer service solutions, offering a wide range of services to our clients across various industries. We pride ourselves on our commitment to excellence, innovation, and delivering exceptional customer experiences. Join our team and be a part of our continued growth and success!

Apply now for this exciting opportunity to become our next Customer Service Representative!