Customer Service Representative/ VOICE / VIRTUAL PROCESS

TREG Outsourcing; Pasay; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Night shift differential

HMO

Other company benefits

Job summary

TREG Outsourcing in Pasay is hiring a Customer Service Representative (Voice Account) for an on-site role with a 100% virtual recruitment process. The role emphasizes assisting customers by phone, providing product and account information, and resolving concerns with strong English communication.

Ideal candidates are High School graduates who can work night shifts, weekends, and holidays. Training is provided, with competitive compensation and benefits including HMO and other company perks.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.

Responsibilities

• Answer inquiries and resolve concerns via phone.
• Provide accurate information about products, services, and accounts.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and keep records up to date.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

English communication

Typing

Basic computer navigation

Education

High School graduate (Old Curriculum)

Senior High School graduate

Job description

Customer Service Representative/ VOICE / VIRTUAL PROCESS

TREG Outsourcing

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

Hiring: Customer Service Representative (Voice Account) | 100% Virtual Recruitment Process

We are looking for customer-focused individuals to join our growing Customer Service team. If you have strong communication skills and enjoy helping customers over the phone, this opportunity is for you.

Why You Should Apply

• Voice Account – Handle inbound and outbound customer service calls.
• 100% Virtual Recruitment Process – Apply, interview, and get hired from the comfort of your home.
• Easy-to-Learn Account – Comprehensive training and support provided.
• Competitive Compensation – Base salary, night shift differential, performance incentives, HMO, and other company benefits.
• Career Growth Opportunities – Build your career in the BPO industry with a stable and supportive company.

Primary Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account‑related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.