Customer Service Representative/ VOICE / VIRTUAL PROCESS

TREG Outsourcing; Manila; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Night shift differential

HMO

Performance incentives

Job summary

TREG Outsourcing in Manila is hiring a Customer Service Representative (Voice) to handle inbound and outbound calls and support a 100% virtual recruitment process.

Strong communication skills and English proficiency are essential, with training provided. A base salary with night shift differential, incentives, HMO, and other benefits are offered. On-site work in Manila with opportunities for growth in the BPO industry.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.

Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

Customer service

Communication skills

English proficiency

Typing skills

Education

High school diploma

Job description

Customer Service Representative/ VOICE / VIRTUAL PROCESS

TREG Outsourcing

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Hiring: Customer Service Representative (Voice Account) | 100% Virtual Recruitment Process

We are looking for customer-focused individuals to join our growing Customer Service team. If you have strong communication skills and enjoy helping customers over the phone, this opportunity is for you.

Why You Should Apply

• Voice Account – Handle inbound and outbound customer service calls.
• 100% Virtual Recruitment Process – Apply, interview, and get hired from the comfort of your home.
• Easy-to-Learn Account – Comprehensive training and support provided.
• Competitive Compensation – Base salary, night shift differential, performance incentives, HMO, and other company benefits.
• Career Growth Opportunities – Build your career in the BPO industry with a stable and supportive company.

Primary Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.

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