Call Center Representative

TREG Outsourcing; Manila; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Job summary

TREG Outsourcing in Manila is hiring for a detail-oriented Customer Service representative focused on 90% non-voice support via chat and email. The role emphasizes clear written communication and accurate product/account assistance with fast, careful responses.

Candidates with a high school diploma or equivalent, good English writing, and basic computer skills are encouraged to apply; night shifts and weekend rotations may apply, with base pay plus incentives.

Qualifications

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
• Strong written English skills with focus on grammar and clarity.
• Typing speed of at least 30-35 WPM.

Responsibilities

• Manage and resolve customer inquiries via digital messaging channels (chat and email).
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction ratings through professional written communication.

Skills

Written English

Communication

Typing 30-35 WPM

Education

High School Diploma

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Hiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

Primarily Non-Voice: 90% of tasks involve Chat and Email support.

Virtual Process: From application to onboarding.

Easy Account: Simplified workflows designed for efficiency and high success rates.

Compensation: Competitive base salary, night shift differential, and performance incentives.

Primary Responsibilities

Manage and resolve customer inquiries via digital messaging channels.

Provide accurate product information and troubleshoot account issues.

Document customer interactions clearly and concisely in the system.

Maintain high satisfaction ratings through professional written correspondence.

Requirements

Education: High School Graduate (Old Curriculum) or Senior High School Graduate.

Communication: Strong written English skills with a focus on grammar and clarity.

Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.

Flexibility: Willingness to work in shifting schedules, including nights and weekends.

Experience: Previous BPO experience is welcomed but not mandatory.

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