Customer Service Representative

TREG Outsourcing; Pasig; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Competitive base salary

Job summary

TREG Outsourcing in Pasig is seeking detail-oriented individuals for a Customer Service role with a strong focus on written communication and high-quality email/chat support. The job emphasizes a 90% non-voice workload and a streamlined, virtual onboarding process.

Ideal candidates are Senior High School or Old Curriculum High School graduates with good English, basic computer skills, and the ability to work night shifts or weekends in a fast-paced environment where accurate documentation is

Qualifications

• Senior High School or High School (Old Curriculum) graduate is acceptable.
• Strong written English with clear grammar and communication.
• Basic computer skills and 30–35 WPM typing required.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.

Skills

Written English

Typing 30–35 WPM

Customer service

Flexibility with shifts

Education

Senior High School Graduate

High School Graduate (Old Curriculum)

Tools

CRM basics

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Hiring: Chat and Email Support | 90% Non-Voice

Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

• Primarily Non-Voice: 90% of tasks involve Chat and Email support
• Virtual Process: From application to onboarding
• Easy Account: Simplified workflows designed for efficiency and high success rates
• Compensation: Competitive base salary, night shift differential, and performance incentives

Primary Responsibilities

• Manage and resolve customer inquiries via digital messaging channels
• Provide accurate product information and troubleshoot account issues
• Document customer interactions clearly and concisely in the system
• Maintain high satisfaction ratings through professional written correspondence

Requirements

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate
• Communication: Strong written English skills with a focus on grammar and clarity
• Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM
• Flexibility: Willingness to work in shifting schedules, including nights and weekends
• Experience: Previous BPO experience is welcomed but not mandatory