Call Center Representative

TREG Outsourcing; Makati; On-site; PHP 300,000 - 456,000; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Competitive base salary

Job summary

TREG Outsourcing is hiring for a On-site Customer Service role in Makati. You will primarily handle chat and email support, participating in a 90% non-voice workflow through a streamlined virtual recruitment process.

Responsibilities include resolving inquiries, providing product information, and documenting interactions with accuracy. Strong written English and BPO experience are valued, with flexibility for night/weekend shifts.

Qualifications

• High School Graduate or Senior High School Graduate required.
• Strong written English skills with clarity and grammar.
• Typing speed at least 30–35 WPM.
• Willing to work shifting schedules, including nights and weekends.
• Previous BPO experience is welcome but not mandatory.

Responsibilities

• Handle customer inquiries via chat and email channels.
• Provide accurate product information and assist with account issues.
• Document interactions clearly in the system.
• Maintain high customer satisfaction through professional written communication.

Skills

Written English

Typing speed 30-35 WPM

Digital chat & email support

Strong communication

Education

High School Diploma (Old Curriculum/Senior High School)

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Hiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

Primarily Non-Voice: 90% of tasks involve Chat and Email support.

Virtual Process: From application to onboarding.

Easy Account: Simplified workflows designed for efficiency and high success rates.

Compensation: Competitive base salary, night shift differential, and performance incentives.

Primary Responsibilities

Manage and resolve customer inquiries via digital messaging channels.

Provide accurate product information and troubleshoot account issues.

Document customer interactions clearly and concisely in the system.

Maintain high satisfaction ratings through professional written correspondence.

Requirements

Education: High School Graduate (Old Curriculum) or Senior High School Graduate.

Communication: Strong written English skills with a focus on grammar and clarity.

Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.

Flexibility: Willingness to work in shifting schedules, including nights and weekends.

Experience: Previous BPO experience is welcomed but not mandatory.

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