Customer Service Representative

TREG Outsourcing; Manila; On-site; PHP 200,880 - 267,840; Full time

Job summary

TREG Outsourcing in Manila on-site is hiring for a Customer Service role focused on chat and email support with 90% non-voice tasks. The position welcomes High School graduates and emphasizes clear written communication, basic computer skills, and flexibility for night shifts and weekend work.

Responsibilities include handling inquiries via digital messaging, providing product information, and documenting interactions accurately to sustain high customer satisfaction in a streamlined workflow.

Qualifications

• High school level education required with clear written communication.
• Strong written English with good grammar and clarity.
• Basic computer skills and a typing speed 30–35 WPM.
• Willingness to work night shifts and weekends.
• Previous BPO experience welcome but not mandatory.

Responsibilities

• Manage and resolve customer inquiries via chat and email channels.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written correspondence.

Skills

Written English

Typing 30-35 WPM

Basic computer skills

Shift work

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Hiring: Chat and Email Support | 90% Non-Voice

Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

• Primarily Non-Voice: 90% of tasks involve Chat and Email support
• Virtual Process: From application to onboarding
• Easy Account: Simplified workflows designed for efficiency and high success rates
• Compensation: Competitive base salary, night shift differential, and performance incentives

Primary Responsibilities

• Manage and resolve customer inquiries via digital messaging channels
• Provide accurate product information and troubleshoot account issues
• Document customer interactions clearly and concisely in the system
• Maintain high satisfaction ratings through professional written correspondence

Requirements

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate
• Communication: Strong written English skills with a focus on grammar and clarity
• Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM
• Flexibility: Willingness to work in shifting schedules, including nights and weekends
• Experience: Previous BPO experience is welcomed but not mandatory