Customer Service Representative/ VOICE / VIRTUAL PROCESS

stack sourcinggg; Manila; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO

Night shift differential

Performance incentives

Career growth

Job summary

stack sourcinggg is hiring a Customer Service Representative (Voice Account) for a 100% virtual recruitment process. You will handle inbound and outbound calls, provide product and account information, and resolve customer concerns with a focus on service quality.

The role offers shift-based scheduling including nights, weekends, and holidays, with training and ongoing support. No prior experience required; BPO exposure is a plus.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.

Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

Good English communication

Typing skills

Basic computer navigation

Willing to work shifts

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

Hiring: Customer Service Representative (Voice Account) | 100% Virtual Recruitment Process

We are looking for customer-focused individuals to join our growing Customer Service team. If you have strong communication skills and enjoy helping customers over the phone, this opportunity is for you.

Why You Should Apply

• Voice Account – Handle inbound and outbound customer service calls.
• 100% Virtual Recruitment Process – Apply, interview, and get hired from the comfort of your home.
• Easy-to-Learn Account – Comprehensive training and support provided.
• Competitive Compensation – Base salary, night shift differential, performance incentives, HMO, and other company benefits.
• Career Growth Opportunities – Build your career in the BPO industry with a stable and supportive company.

Primary Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.