Customer Service Representative Voice/Non-Voice Account

Smcs Outsourcing; Philippines; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Company Equipment

Well-Stocked Pantry

Flexible Hours

Work from Home

Job Training

Professional Development

Job summary

SMCS Outsourcing in Cebu IT Park is hiring an on-site Customer Service Representative. No experience required; high school diploma preferred. You will respond to customer inquiries via voice and non-voice channels, provide product information, process orders and resolve issues with a professional demeanor.

Join a fast-paced environment with flexible hours and work-from-home options when possible. Benefits include 13th month pay and HMO, plus training and professional development opportunities.

Qualifications

• High school diploma or equivalent preferred.
• 0–2 years experience.
• Strong English communication and customer service orientation.
• Ability to handle multiple tasks and prioritize workloads.
• Patience and empathy in dealing with customers.
• Working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via voice and non-voice channels.
• Provide accurate information about products and services.
• Assist customers with order processing and issue resolution.
• Maintain a positive and professional demeanor during customer interactions.
• Document customer interactions and feedback for quality assurance.

Skills

Strong English communication

Customer service orientation

Multitasking

Patience and empathy

Education

High school diploma or equivalent

Job description

SMCS Outsourcing

On-site - Cebu No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Company Equipment, Well-Stocked Pantry

Professional Development

Job Training, Professional Development

Work-Life Balance

Flexible Hours, Work from Home

Description

• Respond to customer inquiries via voice and non-voice channels.
• Provide accurate information about products and services.
• Assist customers with order processing and issue resolution.
• Maintain a positive and professional demeanor during customer interactions.
• Document customer interactions and feedback for quality assurance.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English communication skills; customer service orientation.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize workloads.
• Qualities and Traits: Patience and empathy in dealing with customers.
• Working Conditions: Ability to work in a fast-paced environment.

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines