Customer Service Representative | Virtual Process

Quess (Philippines) Corp; Taguig; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

HMO and Other Benefits

Job summary

Quess (Philippines) Corp is hiring a Customer Service Representative (Banking Account) to handle inbound banking queries. The role is onsite with a night shift, focusing on accurate information delivery and first-contact resolution.

You will adhere to policies, maintain service quality, and contribute to KPIs like Resolution and AHT while delivering strong customer experiences in the banking sector.

Qualifications

• High School Graduate with 18+ months BPO/Contact Center experience.
• College Graduate or higher with 9+ months BPO/Contact Center experience.
• Inbound Customer Service experience is highly preferred.
• Experience in Banking/Financial Services is an advantage.

Responsibilities

• Handle inbound calls to assist customers with banking and financial service queries.
• Provide accurate information regarding account details, transactions, and other banking needs.
• Handle customer interactions with 0 availability time.
• Focus on KPIs like Resolution, Customer Sentiments, AHT and other metrics.
• Resolve customer queries at first point of contact.
• Adhere to internal policies to ensure compliance with legal parameters and company policies.
• Demonstrate effective problem-solving skills to ensure timely recognition and resolution.
• Ensure call handling and service quality is maintained.

Skills

Inbound CS experience

Customer service

Communication skills

Education

High School Graduate

College Graduate or higher

Job description

Customer Service Representative (Banking Account)

Work Setup: Onsite
Shift: Night Shift

Key Responsibilities

• Handle inbound calls to assist customers with banking and financial service queries.

• Provide accurate information regarding account details, transactions, and other banking needs

• Handle customer interactions with 0 availability time

• Focus on Key KPI's like Resolution, Customer Sentiments, AHT and other customer experience and financial metrics

• Resolving customer queries at first point of contact

• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

• Possess effective problem-solving skills to ensure timely problem recognition and resolution

• Ensure call handling and service quality is maintained

Qualifications

• High School Graduate (HSC) with a minimum of 18 months BPO/Contact Center experience.

• College Graduate or higher with at least 9 months BPO/Contact Center experience.

• Previous experience in an Inbound Customer Service environment is highly preferred.

• Experience in the Banking, Financial Services, or Customer Support industry is an advantage.

Why Join Us?

• Competitive Salary Package
• HMO and Other Benefits
• Career Growth Opportunities
• Dynamic and Supportive Work Environment
• Training and Development Programs