Phone Banker

Stark Asia Solutions Inc.; Pateros; On-site; PHP 212,000 - 279,000; Full time

Benefits offered by this job

Day 1 HMO

Life Insurance

Night differential 15%

Performance-based raises

Job summary

Stark Asia Solutions Inc. is seeking a Phone Banker to deliver outstanding service on banking queries via calls. You will handle inbound/outbound conversations on accounts, transactions, and services, aiming for timely resolutions and high customer satisfaction.

The role requires proactive problem solving and adherence to security standards. The package offers up to ₱30,000 monthly (₱19k–₱25k base + ₱4,800 non-taxable allowance) with Day 1 HMO, life insurance, a 15% night differential, and

Qualifications

• Education: High School/SHS, or 2-year college/vocational certificate.
• 1 year of international BPO voice experience or 1–2 years of customer-facing work experience.
• Strong English communication and exceptional customer service orientation.

Responsibilities

• Handle inbound and outbound calls regarding banking accounts, transactions, and services.
• Assist customers with inquiries, payments, loans, fraud concerns, charges, and rewards.
• Investigate and resolve concerns timely while complying with security standards.

Skills

English proficiency

Computer skills

Education

High School / Senior High or 2-year college/vocational

Job description

As a Phone Banker, you are responsible for providing outstanding service to customers by delivering timely resolutions to their queries. You will correspond through inbound and outbound calls regarding account transactions such as fraud investigations, collections, payments, loans, charges, fees, interest rates, rewards, and other banking issues.

Salary Package: Up to ₱30,000 (19k - 25k basic + ₱4,800 non-taxable allowance)

Additional Perks: Enjoy Day 1 HMO (with 3 free dependents) and Life Insurance, a 15% night differential, and performance-based annual increases.

Responsibilities

• Handle inbound and outbound customer calls regarding banking accounts, transactions, and services.
• Assist customers with account inquiries, payments, loans, fraud concerns, charges, and rewards.
• Investigate and resolve customer concerns accurately and in a timely manner while maintaining compliance with security standards.
• Deliver excellent customer service and ensure a professional experience on every call.

Qualifications

• High School / Senior High School Graduate, completed at least 2 years in college, or holder of a 2-year vocational/certificate course.
• At least 1 year of international BPO voice experience or 1–2 years of customer-interfacing work experience.
• Good to excellent English communication skills with an exceptional customer service orientation.
• Proficient with basic computer functions and willing to work onsite on a shifting schedule.