Customer Service Representative (Retail Account)

CGI (PHILIPPINES) INC.; Taguig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Career Development

Multicultural Interaction

Share Purchase Plan (SPP)

Profit Participation Plan (PPP)

Provident Fund

Leave Entitlements

HMO Coverage

Extended HMO Coverage

Group Life Insurance

Health and Wellness Program

Member Referral Program

Special Meal Allowance

MAP

Job summary

CGI (PHILIPPINES) INC. is hiring a Corporate Banking Relationship Agent to handle customer calls and deliver excellent service. Training and tools provided, even for those new to the BPO industry. Onsite role with graveyard and shifting schedules in Mindanao area to support clients.

You will log interactions, follow call flows, and collaborate with higher-level teams while developing professional banking customer skills in a growth-driven environment.

Qualifications

• Minimum 6 months of voice account/customer service experience.
• Good English communication skills.
• Active listener with a customer-first mindset.
• Able to follow call procedures and company guidelines.
• Basic computer and internet literacy.
• Can work under pressure and adapt quickly to changes.

Responsibilities

• Answer and manage customer calls with professionalism and empathy
• Address inquiries, provide solutions, and resolve concerns with confidence
• Deliver accurate information while following established call flows and processes
• Document and log customer interactions following quality standards
• Coordinate with higher-level support teams for concerns outside your scope
• Contribute to a positive and efficient work environment

Skills

Customer service

English communication

Active listening

Teamwork

Attendance reliability

Job description

Are you passionate about helping people and looking to build a rewarding career in customer service? Join our team as a Corporate Banking Relationship Agent and become an essential part of a dynamic, supportive, and growth-driven environment.

As a Corporate Banking Relationship Agent, you will be the voice of our company. You’ll handle customer calls, provide helpful and accurate information, and ensure each customer receives an excellent experience. We’ll equip you with the training and tools you need to succeed—even if you’re new to the BPO industry.

What You’ll Do

• Answer and manage customer calls with professionalism and empathy

• Address inquiries, provide solutions, and resolve concerns with confidence

• Deliver accurate information while following established call flows and processes

• Document and log customer interactions following quality standards

• Coordinate with higher-level support teams for concerns outside your scope

• Contribute to a positive and efficient work environment

Who We’re Looking For

• Open to graduates, undergraduates, and career shifters

• Minimum of 6 months of voice account/customer service experience is required

• Good English communication skills

• Active listener with a customer-first mindset

• Able to follow call procedures and company guidelines

• Basic computer and internet literacy

• Can work under pressure and adapt quickly to changes

What Makes You a Great Fit

• You enjoy helping customers

• You stay calm and professional in any situation

• You’re eager to learn and grow

• You value teamwork and good communication

• You’re reliable with attendance and schedule adherence

Additional Requirements

• Amenable to working onsite

• Comfortable with graveyard and shifting schedules

Grow With Us

We believe in continuous learning and professional development. You’ll get the support, coaching, and opportunities you need to build confidence and advance your skills. We value people who are proactive, open to feedback, and excited to grow their careers in customer service.

Successful candidates will enjoy these benefits when they join CGI:

• Career Development

• Multicultural Interaction

• Share Purchase Plan (SPP)

• Profit Participation Plan (PPP)

• Provident Fund

• Leave Entitlements (upon hire)

• HMO Coverage (upon hire)

• Extended HMO Coverage

• Group Life Insurance (upon hire)

• Health and Wellness Program

• Member Referral Program

• Special Meal Allowance

• Member Assistance Program (MAP)

• Corporate Social Responsibility Program