Customer Service Representative (Financial Account) EARN 32K PACKAGE!

TransPerfect Business Solutions Inc; Metro Manila; On-site; PHP 220,000 - 320,000; Full time

Job summary

TransPerfect Business Solutions Inc is seeking a Customer Service Representative (CSR) to provide excellent support in a fast-paced BPO environment. You will handle inquiries, resolve concerns, and ensure a positive customer experience.

Ideal candidates have at least 6 months in BPO/call center roles, strong verbal and written communication, and the ability to work across multiple systems. Flexibility for shifting schedules, weekends, and holidays is expected.

Qualifications

• At least 6 months of BPO or call center experience.
• Experience in a financial account is an advantage.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Comfortable working with computers and multiple systems/applications.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to work on shifting schedules, weekends, and holidays, as required.

Responsibilities

• Handle customer inquiries, requests, and concerns through phone or other communication channels.
• Provide accurate and timely information while maintaining a professional and helpful approach.
• Resolve customer issues efficiently and elevate complex concerns when necessary.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Accurately document customer interactions and update relevant systems or records.
• Follow company policies, procedures, and quality standards.
• Meet established performance metrics, including productivity, quality, attendance, and customer satisfaction.
• Protect confidential customer and company information at all times.
• Collaborate with internal teams to ensure customer concerns are properly addressed.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Adaptability

Job description

Position Overview

We are looking for a Customer Service Representative (CSR) who will provide excellent customer support by handling inquiries, resolving concerns, and ensuring a positive customer experience. The ideal candidate is customer-focused, reliable, and able to communicate effectively in a fast-paced BPO environment.

Key Responsibilities

• Handle customer inquiries, requests, and concerns through phone or other communication channels.


• Provide accurate and timely information while maintaining a professional and helpful approach.


• Resolve customer issues efficiently and elevate complex concerns when necessary.


• Maintain a high level of customer satisfaction and deliver a positive customer experience.


• Accurately document customer interactions and update relevant systems or records.


• Follow company policies, procedures, and quality standards.


• Meet established performance metrics, including productivity, quality, attendance, and customer satisfaction.


• Protect confidential customer and company information at all times.


• Collaborate with internal teams to ensure customer concerns are properly addressed.

Qualifications

• At least 6 months of BPO or call center experience.


• Experience in a financial account is an advantage.


• Excellent verbal and written communication skills.


• Strong customer service and problem-solving skills.


• Comfortable working with computers and multiple systems/applications.


• Ability to work in a fast-paced, target-driven environment.


• Willingness to work on shifting schedules, weekends, and holidays, as required.


• Must be reliable, adaptable, and customer-focused.

What We’re Looking For

We value individuals who are:

• Customer-oriented and genuinely enjoy helping others.


• Accountable and dependable, especially when handling customer concerns and sensitive information.


• Adaptable and able to navigate different systems and processes.


• Detail-oriented with strong problem-solving abilities.


• Team players who can work effectively with colleagues and support overall business goals.