Customer Service Representative - US/UK Banking financial

Wipro Philippines Inc.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Philippines Inc. is hiring a Banking & Financial Services customer support specialist in Metro Manila. The role focuses on handling inquiries related to banking products and services and delivering a positive customer experience.

You should have at least 1 year in a BPO setting supporting banking, financial services, or FinTech, with UK/US banking experience preferred. Onsite role with a mid-shift schedule and ASAP start.

Qualifications

• At least 1 year of BPO experience supporting a Banking, Financial Services, or FinTech account.
• UK or US banking/financial account experience is highly preferred.
• Good English communication and customer service skills.
• Strong problem-solving skills and attention to detail.
• Amenable to start ASAP.
• Willing to work fully onsite.
• Amenable to a mid-shift schedule.

Responsibilities

• Handle customer inquiries related to banking and financial products or services.
• Assist customers with account-related concerns, transactions, payments, and other service requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Ensure accuracy, confidentiality, and compliance when handling customer and financial information.
• Meet established performance metrics such as quality, customer satisfaction, and productivity.

Skills

BPO Experience

Banking/FS/FinTech

UK/US Banking

English Communication

Problem-Solving

ASAP Start

Onsite

Mid-Shift

Job description

Your Banking & Financial Services experience could be your next big career move! Join our team and put your experience in UK/US Banking, Financial Services, or FinTech to work. We’re looking for customer-focused professionals who are ready to take on a new opportunity and start ASAP.

Key Responsibilities

• Handle customer inquiries related to banking and financial products or services.

• Assist customers with account-related concerns, transactions, payments, and other service requests.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Ensure accuracy, confidentiality, and compliance when handling customer and financial information.

• Meet established performance metrics such as quality, customer satisfaction, and productivity.

Qualifications

• At least 1 year of BPO experience supporting a Banking, Financial Services, or FinTech account

• UK or US banking/financial account experience is highly preferred

• Good English communication and customer service skills

• Strong problem-solving skills and attention to detail

• Amenable to start ASAP

• Willing to work fully onsite

• Amenable to a mid-shift schedule

Ideal Candidate

You’ll be a great fit if you have hands-on BPO experience supporting customers in banking, financial services, digital banking, payments, lending, or FinTech and are ready to join immediately.