Banking Customer Service Representative – International Account

Our Clients; Quezon City; Sur place; PHP 335 000 - 614 000; Plein temps

Résumé du poste

Our Clients is seeking experienced customer service professionals to support international banking and financial services accounts. You will assist customers through inbound and outbound calls, address account concerns, and ensure accurate transaction processing while complying with security standards.

The role involves handling inquiries related to banking transactions, fraud, underwriting, payouts, and collections, with emphasis on verification and documentation.

Qualifications

• At least 1-2 years of telephone-based customer service experience supporting US or UK banking accounts.
• Educational requirement as stated: high school to bachelor's degree.
• Previous experience with financial services accounts is preferred.

Responsabilités

• Handle inbound and outbound calls for international banking customers.
• Resolve account-related inquiries involving banking transactions, fraud, underwriting, payouts, or collections.
• Perform customer identity checks and account verifications per applicable regulations and security procedures.
• Maintain complete, accurate records of transactions and interactions using CRM systems.

Connaissances

Communication

Customer service

Phone support

Compliance awareness

Formation

High school diploma

Some college

Bachelor's degree

Outils

CRM systems

Banking software

Description du poste

Job Overview

We are looking for experienced customer service professionals to support international banking and financial services accounts. In this role, you will assist customers through inbound and outbound calls, address financial account concerns, perform verification procedures, and ensure accurate transaction processing and documentation while maintaining compliance with established security standards.

Key Responsibilities

• Handle inbound and outbound calls from international banking and financial services customers, providing accurate and professional assistance.
• Resolve account-related inquiries and concerns involving banking transactions, fraud-related matters, underwriting, payouts, and collections.
• Perform customer identity checks and account verification in accordance with applicable financial regulations and security procedures.
• Process customer requests and maintain complete, accurate records of transactions, interactions, and case updates using financial operations and customer relationship management (CRM) systems.

Qualifications

• Educational Requirements: High school graduate under the old curriculum, senior high school graduate, at least two years of college education, or a bachelor's degree holder.
• Relevant Experience: At least 1-2 years of telephone-based customer service experience supporting US or UK banking accounts.
• Industry Experience: Previous experience handling financial services accounts is required, preferably in banking, collections, fraud operations, underwriting, payouts, or related financial functions.