Customer Support Representative

Stark Asia Solutions Inc.; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Stark Asia Solutions Inc. is seeking an English-speaking customer service representative to join our BPO team serving BFSI clients. You will handle inquiries, provide accurate information, and maintain records with attention to detail.

You'll communicate professionally with customers, follow established processes, and escalate complex issues as needed. The role emphasizes quality service and customer satisfaction in a fast-paced environment.

Qualifications

• High School or Senior High School graduate.
• At least 1 year of BPO experience.
• BFSI experience is highly preferred.
• Good English communication skills.
• Strong customer service, problem-solving, and attention-to-detail skills.

Responsibilities

• Handle customer enquiries and provide accurate, timely assistance through the appropriate support channels.
• Communicate clearly and professionally with customers in English.
• Follow established processes, policies, and service standards.
• Maintain accurate customer records and documentation.
• Escalate complex concerns to the appropriate team when required.

Skills

English communication

Customer service

Problem solving

Attention to detail

Education

High School graduate

Job description

About the role

Join a customer-focused business process outsourcing team and contribute to delivering professional, efficient service to customers in the banking, financial services, and insurance sector.

Key responsibilities

• Handle customer enquiries and provide accurate, timely assistance through the appropriate support channels.

• Communicate clearly and professionally with customers in English.

• Follow established processes, policies, and service standards.

• Maintain accurate customer records and documentation.

• Escalate complex concerns to the appropriate team when required.

What we're looking for

• High School or Senior High School graduate.

• At least 1 year of BPO experience.

• BFSI experience is highly preferred.

• Good English communication skills.

• Strong customer service, problem-solving, and attention-to-detail skills.