CSR / Customer Service Representative - up to 29k salary package / START ASAP

Level Up Talent Solutions; Metro Manila; On-site; PHP 295,000 - 353,000; Full time

Job summary

Level Up Talent Solutions in Metro Manila is seeking a dedicated Customer Service Representative to join our growing team in the Philippines. This full-time onsite role offers a competitive salary package of up to 29,000 PHP per month, with the opportunity to start immediately.

You will be the frontline of our organisation, delivering exceptional service to clients and customers in a dynamic call centre environment.

Qualifications

• High school diploma or equivalent.
• 6 months to 3 years BPO/CSR experience.
• Willing to work full-time onsite in Cyber West, Quezon City.
• Start ASAP and in a shifting schedule.
• Strong English communication (verbal & written).
• Ability to stay calm and patient in high-pressure situations.

Responsibilities

• Handle customer calls professionally and courteously, responding to inquiries, complaints, and requests.
• Process customer transactions and account updates efficiently.
• Document all customer interactions and maintain detailed records in the system.
• Escalate complex issues to appropriate departments or supervisors.
• Resolve customer concerns to find satisfactory solutions.
• Maintain professionalism with difficult customers.
• Meet and exceed performance targets (call handling time, CSAT).
• Participate in training and QA activities to improve service delivery.

Skills

Customer Service

Communication skills

Problem-solving

Attention to detail

Organisational skills

English proficiency

Education

High school diploma

Job description

About the role

We are seeking a dedicated Customer Service Representative to join our growing team in Metro Manila. This is a full-time position offering a competitive salary package of up to 29,000 PHP, with the opportunity to start immediately. As a Customer Service Representative, you will be the frontline of our organisation, delivering exceptional service to our clients and customers. This role is critical to maintaining our reputation for excellence and ensuring customer satisfaction across all interactions. You will work in a dynamic call centre environment, handling inbound and outbound calls, addressing customer queries, resolving issues, and providing product or service information in a professional and courteous manner.

Key responsibilities

• Handle customer calls professionally and courteously, responding to inquiries, complaints, and requests
• Process customer transactions and account updates efficiently
• Document all customer interactions and maintain detailed records in the system
• Identify and escalates complex issues to appropriate departments or supervisors
• Resolve customer concerns and complaints with a focus on finding satisfactory solutions
• Maintain composure and professionalism when dealing with difficult or frustrated customers
• Meet and exceed individual performance targets, including call handling time and customer satisfaction metrics
• Participate in training sessions and quality assurance activities to continuously improve service delivery
• Follow company policies, procedures, and code of conduct at all times

What we're looking for

• High school diploma or equivalent qualification
• at least 6 month to 3 years BPO / CSR experience
• Willing to work full-time onsite in Cyber West, Quezon City (other sites available)
• Amenable to START ASAP and in a shifting schedule
• Strong communication skills, both verbal and written, with clear English proficiency
• Excellent listening and comprehension abilities
• Ability to remain calm and patient in high-pressure situations
• Problem-solving mindset with a customer-first approach
• Basic computer literacy and ability to learn new systems quickly
• Reliability and punctuality with a strong work ethic
• Multi-tasking ability and excellent organisational skills
• Previous call centre or customer service experience is advantageous but not essential for motivated candidates
• Flexibility to work on rotating shifts or extended hours if required

What we offer

We are committed to supporting the growth and development of our team members. We offer a competitive salary package of up to 29,000 PHP per month, along with opportunities for career advancement within our organization. We provide a supportive work environment where your contributions are valued and recognized. Our team benefits from ongoing training and development programs to enhance your skills and knowledge. We maintain a professional yet friendly workplace culture that encourages collaboration and continuous improvement. As an equal opportunity employer, we welcome applications from all qualified candidates and are committed to creating an inclusive workplace.

About us

We are a dedicated talent solutions provider committed to connecting exceptional individuals with rewarding career opportunities. We work with leading organizations across various industries to identify and place top-performing candidates. Our mission is to help both businesses and professionals achieve their goals through strategic talent management and development. We pride ourselves on our customer-centric approach, attention to detail, and commitment to building long-term relationships with our partners and employees. With our expertise in recruitment and talent acquisition, we continue to grow and expand our services across the Philippines and beyond.