Customer Service Representative - | Up to ₱22K | Virtual Process | Hybrid Setup

Nezda Technologies, Inc.; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Supportive environment

Career growth

Alabang Northgate location

Job summary

Nezda Technologies, Inc. is seeking a Customer Service Representative to join our growing team in Alabang Northgate, Muntinlupa City. You will assist customers, address concerns, and ensure a positive experience.

Role requires at least 2 years in college or a college graduate, strong communication and interpersonal skills, and willingness to work onsite with shifting schedules, weekends, and holidays. BPO experience is not mandatory.

Qualifications

• At least 2 years in college or a college graduate.
• With or without BPO experience depending on account.
• Excellent communication and interpersonal skills.
• Willing to work onsite in Alabang Northgate, Muntinlupa City.
• Open to shifting schedules, weekends, and holidays.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Provide accurate and timely information to customers.
• Resolve issues professionally and efficiently.
• Document interactions and update account information.
• Follow policies and quality standards.
• Meet performance and customer service targets.
• Maintain professional, customer-focused approach.

Skills

Communication skills

Interpersonal skills

Willingness to learn

Education

College graduate

Job description

We are looking for Customer Service Representatives to join our growing team in Alabang Northgate, Muntinlupa City.

As a Customer Service Representative, you will be responsible for assisting customers, addressing their concerns, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries and concerns through phone, chat, or email.
• Provide accurate and timely information to customers.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance and customer service targets.
• Maintain a professional and customer-focused approach at all times.

Qualifications:

• At least 2 yrs in college /College graduate.
• With or without BPO experience, depending on account requirements.
• Good communication and interpersonal skills.
• Willing to work onsite in Alabang Northgate, Muntinlupa City.
• Willing to work on shifting schedules, weekends, and holidays.
• Must be customer-oriented, reliable, and willing to learn.

Why Join Us?

• Competitive salary package
• Training and career development opportunities
• Supportive work environment
• Opportunities for career growth
• Convenient work location in Alabang Northgate