Customer Service Representative (Travel Consultants)

Enshored Inc.; Pasig; On-site; PHP 246,000 - 391,000; Full time

Benefits offered by this job

Opportunities for career growth

Work with global clients

Join a fast-growing team

Job summary

A dynamic travel company in Pasig is seeking a Customer Service Representative to provide exceptional service to clients with their travel needs. The ideal candidate should have GDS experience and strong communication skills, with a customer-centric approach. Join a growing team with opportunities for career advancement and work with global clients.

Qualifications

• At least 1 year of GDS experience in travel.
• Excellent communication skills in spoken and written English.
• Tech-savvy and experience with cloud tools.
• Amenable to work onsite in Ortigas, Pasig.
• Tech-savvy and comfortable using cloud-based tools and systems.
• A proven track record of delivering exceptional service in client-facing roles.
• College degree preferred, but not required.

Responsibilities

• Suggest and recommend travel options based on client needs.
• Communicate directly with clients through email, chat, and phone.
• Support B2B customers with travel bookings.
• Liaise with suppliers and partners to resolve booking concerns.
• Proactively identify and solve issues, using policies and creative thinking.
• Stay updated with new products, features, and innovations in travel.

Skills

GDS experience (Amadeus, Sabre, Galileo, Worldspan)

Customer service skills

Excellent communication in business English

Tech-savvy with cloud-based tools

Problem-solving skills

Education

College degree (preferred)

Tools

Cloud-based tools

Job description

Customer Service Representative (Travel Consultants)

Enshored Inc.

Job Description

We are looking forTravel Consultantswho are passionate about delivering exceptional customer service and helping clients with their business travel needs. This is an exciting opportunity to join a dynamic, fast-growing team where you can sharpen your travel expertise, work with global clients, and grow your career.

What you’ll do:

• Suggest and recommend the best travel options based on client needs.
• Communicate directly with clients through email, chat, and phone.
• Support B2B customers with their business travel bookings.
• Liaise with suppliers and partners to resolve booking concerns.
• Proactively identify and solve issues, using both established policies and creative thinking.
• Stay updated with new products, features, and innovations in travel.

What we’re looking for:

• At least 1 year of GDS experience (Amadeus, Sabre, Galileo, and/or Worldspan).
• Customer service background in travel, hospitality, airlines, or related fields.
• Excellent communication skills in business English (spoken and written).
• Amenable to work onsite in Ortigas, Pasig.
• Tech-savvy and comfortable using cloud-based tools and systems.
• A proven track record of delivering exceptional service in client-facing roles.
• College degree preferred, but not required.

Traits that will make you successful:

• Strong problem-solving and critical-thinking skills.
• Highly empathetic, customer-focused, and solution-oriented.
• Independent, reliable, and able to take ownership.
• Detail-oriented, organized, and good at prioritization.
• Adaptable to change and eager to learn.
• Open to feedback and continuous growth.

Why Join Us?

• Be part of a fast-growing, innovative travel team.
• Opportunities to learn, grow, and advance your career.
• Work with global clients and gain valuable industry experience.

Working Location

9th Floor, The JMT Condominium Corporation. 27 ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines