Customer Service Representative (Travel Consultants)

Enshored Inc.; Cebu City; On-site; PHP 312,480 - 390,600; Full time

Benefits offered by this job

Opportunities for career growth

Work with global clients

Job summary

A fast-growing travel consultancy in Cebu City seeks a Travel Consultant to deliver exceptional customer service and assist clients with business travel needs. The ideal candidate should have GDS experience and a strong customer service background in travel or hospitality. Join a dynamic team and gain valuable industry experience while working with global clients.

Qualifications

• At least 1 year of GDS experience.
• Background in customer service in travel or related fields.
• Excellent communication in English is vital.

Responsibilities

• Suggest best travel options based on client needs.
• Communicate with clients via email, chat, and phone.
• Support B2B customers with their travel bookings.

Skills

GDS experience (Amadeus, Sabre, Galileo, Worldspan)

Customer service background in travel or hospitality

Excellent communication skills in business English

Tech-savvy and comfortable with cloud-based tools

Education

College degree preferred

Job description

Overview

We are looking for Travel Consultants who are passionate about delivering exceptional customer service and helping clients with their business travel needs. This is an exciting opportunity to join a dynamic, fast-growing team where you can sharpen your travel expertise, work with global clients, and grow your career.

What you’ll do

• Suggest and recommend the best travel options based on client needs.
• Communicate directly with clients through email, chat, and phone.
• Support B2B customers with their business travel bookings.
• Liaise with suppliers and partners to resolve booking concerns.
• Deliver excellent customer service, exceeding client expectations.
• Proactively identify and solve issues, using both established policies and creative thinking.
• Stay updated with new products, features, and innovations in travel.

What we’re looking for

• At least 1 year of GDS experience (Amadeus, Sabre, Galileo, and/or Worldspan).
• Customer service background in travel, hospitality, airlines, or related fields.
• Excellent communication skills in business English (spoken and written).
• Amenable to work onsite in Lahug, Cebu.
• Tech-savvy and comfortable using cloud-based tools and systems.
• A proven track record of delivering exceptional service in client-facing roles.
• College degree preferred, but not required.

Traits that will make you successful

• Strong problem-solving and critical-thinking skills.
• Highly empathetic, customer-focused, and solution-oriented.
• Independent, reliable, and able to take ownership.
• Detail-oriented, organized, and good at prioritization.
• Adaptable to change and eager to learn.
• Open to feedback and continuous growth.

Why Join Us?

• Be part of a fast-growing, innovative travel team.
• Opportunities to learn, grow, and advance your career.
• Work with global clients and gain valuable industry experience.