Travel Sales - Customer Service Representative | 6 months experience | Cebu City

Private Advertiser; Cebu City; Presencial; PHP 183.000 - 219.000; Jornada completa

Descripción de la vacante

Private Advertiser is seeking a customer service specialist to handle inbound inquiries and support travel bookings. You will assist with flights, hotels, and vacation packages, understanding customer travel needs and recommending suitable options.

You will maintain accurate documentation, meet sales targets, and ensure a positive customer experience while working onsite under a shifting schedule that may include weekends and holidays.

Formación

• 6 months to 1 year of BPO/customer service experience, preferably with travel, airline, hotel, hospitality, or sales experience.
• Experience in Travel Sales, Airline, Travel Account, or Reservation processes is an advantage.
• Strong verbal and written English communication skills.
• Customer-focused with strong interpersonal and problem-solving skills.
• Comfortable handling sales conversations and meeting sales targets.
• Ability to multitask and navigate multiple systems while assisting customers.
• Willing to work on a shifting schedule, weekends, and holidays.
• Willing to work onsite, depending on business requirements.

Responsabilidades

• Handle inbound customer inquiries through phone, email, chat, or other communication channels.
• Assist customers with flight, hotel, vacation package, and other travel-related bookings.
• Understand customer travel requirements and recommend appropriate products or services.
• Provide accurate information on fares, schedules, availability, policies, and travel packages.
• Convert customer inquiries into confirmed bookings and sales.
• Upsell and cross-sell additional travel products and services when appropriate.
• Process booking changes, cancellations, rebooking, and other travel-related requests.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Ensure accurate documentation and processing of customer transactions.
• Meet or exceed assigned sales, conversion, quality, and customer satisfaction targets.
• Follow company policies, travel guidelines, and standard operating procedures.
• Maintain accurate customer and booking information in the system.

Conocimientos

Customer service

Sales

English communication

Multitasking

Interpersonal skills

Descripción del empleo

Key Responsibilities

• Handle inbound customer inquiries through phone, email, chat, or other communication channels.

• Assist customers with flight, hotel, vacation package, and other travel-related bookings.

• Understand customer travel requirements and recommend appropriate products or services.

• Provide accurate information on fares, schedules, availability, policies, and travel packages.

• Convert customer inquiries into confirmed bookings and sales.

• Upsell and cross-sell additional travel products and services when appropriate.

• Process booking changes, cancellations, rebooking, and other travel-related requests.

• Resolve customer concerns professionally while maintaining a positive customer experience.

• Ensure accurate documentation and processing of customer transactions.

• Meet or exceed assigned sales, conversion, quality, and customer satisfaction targets.

• Follow company policies, travel guidelines, and standard operating procedures.

• Maintain accurate customer and booking information in the system.

Qualifications

• At least 6 months to 1 year of BPO/customer service experience, preferably with travel, airline, hotel, hospitality, or sales experience.

• Experience in Travel Sales, Airline, Travel Account, or Reservation processes is an advantage.

• Strong verbal and written English communication skills.

• Customer-focused with strong interpersonal and problem-solving skills.

• Comfortable handling sales conversations and meeting sales targets.

• Ability to multitask and navigate multiple systems while assisting customers.

• Willing to work on a shifting schedule, weekends, and holidays.

• Willing to work onsite, depending on business requirements.