Customer Service Representative (GDS Travel) - MOA Pasay

TASQ; Santa Clara; On-site; PHP 201,000 - 312,000; Full time

Job summary

TASQ is seeking Customer Service Representatives for a fast growing Travel account in the Philippines. You will handle inquiries via phone, email, and chat, resolving issues with a focus on first-call resolution and maintaining detailed customer records.

You must have at least 12 months of GDS experience (Amadeus, Apollo, Sabre, Worldspan) and be fluent in English. The role is on-site at MOA Pasay with shifting schedules; start ASAP.

Qualifications

• At least a high school graduate.
• Must have at least 12 months of GDS experience (Amadeus, Apollo, Sabre, Worldspan).
• Must be conversant in both spoken and written English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

GDS experience

English proficiency

Customer service

Communication

Education

High School Diploma

Tools

Amadeus

Apollo

Sabre

Worldspan

Job description

We are looking for CSRs to join a fast growing Travel account. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a high school graduate
• Must have at least 12 months of GDS Experience (Amadeus, Apollo, Sabre, Worldspan)
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in MOA Pasay
• Amenable to work on shifting schedule
• Can start ASAP