Customer Service Representative – Telco Account

Recruitify_HR; Metro Manila; On-site; PHP 181,000 - 301,000; Full time

Benefits offered by this job

Paid training

13th Month Pay

Government-mandated benefits

Performance incentives

Career development opportunities

Supportive team environment

Job summary

Telesys in Manila is seeking a Telco Customer Service Representative. You will help customers with mobile, internet, and service concerns and handle billing inquiries.

The role welcomes fresh graduates with no telco or BPO experience, offers paid training, and a supportive team environment with opportunities for career development.

Qualifications

• Fresh graduates or career shifters welcome.
• Good English communication skills.
• Willing to learn telco systems and processes.
• Willing to work onsite in Malate, Manila and shift schedules.

Responsibilities

• Assist customers with mobile, internet, and service concerns.
• Address billing and payment inquiries.
• Explain plans, services, and promotions.
• Perform activations, upgrades, and renewals.
• Provide basic troubleshooting and document interactions.

Skills

Good English

Computer basics

Customer service

Problem solving

Learn telco systems

Willing to work onsite

Shift flexibility

Education

High School / Senior High / College graduate

College undergraduates welcome

Job description

Ready to Connect with a New Career?

Looking for telco account jobs in Manila but worried that you don't have BPO or telecommunications experience? You may be a fresh graduate, first-time job seeker, or career shifter looking for a stable opportunity where you can learn, build confidence, and develop valuable customer service skills.

At Telesys, you can start without previous BPO or telco experience. With paid training, team support, and hands-on experience, you'll learn how to assist customers with mobile, internet, billing, and service concerns.

Take the next step. Build your skills. Grow with Telesys.

What's in It for You?

• Up to ₱27,000 monthly
• Paid training
• Performance incentives
• 13th Month Pay
• Government-mandated benefits
• Career development opportunities
• Supportive team environment

Qualifications

• High School, Senior High School, or College graduate
• College undergraduates are welcome

No BPO Or Telecommunications Experience Required

• Fresh graduates and career shifters welcome
• Good English communication skills
• Basic computer skills
• Customer service and problem-solving skills
• Willing to learn telco systems and processes
• Willing to work onsite in Malate, Manila
• Willing to work shifting schedules

Your Role as a Telco Customer Service Representative

You'll Help Customers With

• Mobile, internet, and service concerns
• Billing and payment inquiries
• Plans, services, and promotions
• Activations, upgrades, and renewals
• Basic troubleshooting
• Account updates and customer requests
• Providing accurate information and solutions
• Documenting customer interactions
• Escalating complex concerns when needed

Ready to Connect with Your Next Career?

No telco or BPO experience? No problem. If you're ready to learn, gain valuable experience, and build your customer service career, Telesys is ready to help you take the next step.