Non-Voice Telco Support Chat & Email Immediate Hiring

Caldwell Communications; Caloocan; In loco; PHP 174.000 - 290.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary up to ₱26,000 monthly

Bonuses

Telco training

Career growth

Descrizione del lavoro

Caldwell Communications is hiring a Customer Service Representative for a Telco Account in Quezon City. Onsite work with a monthly basic salary of up to ₱26,000 and full-time hours. Fresh graduates and those with no BPO experience are welcome.

Trainings are provided to help you handle billing, account updates, and service inquiries, with shifting schedules that include weekends. Grow your career in a customer service role with a telecom focus.

Competenze

• High School or Senior High School graduate.
• College level or graduates welcome.
• No BPO or call center experience required.
• Fresh graduates welcome.
• Good English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Mansioni

• Handle customer inquiries for the Telco Account.
• Assist with billing, account, and service concerns.
• Provide information on mobile, internet, and broadband plans.
• Troubleshoot basic connectivity issues.
• Assist with plan changes and service requests.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Conoscenze

English communication

Customer service

Problem-solving

Basic computer skills

Onsite work

Formazione

High School or Senior High School graduate

College level or graduates welcome

Descrizione del lavoro

Customer Service Representative – Telco Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Telco Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for a Telco Account in Quezon City. Assist customers with mobile, internet, broadband, billing, account updates, plan changes, service interruptions, and basic technical concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid Telco Account training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries for the Telco Account
• Assist with billing, account, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues
• Assist with plan changes and service requests
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid Telco Account training provided

Why Apply?

Start your BPO career with no prior BPO experience required while gaining valuable experience in a Telco Account. Learn about telecommunications, customer service, billing, internet services, and basic technical support through paid training.