Night-Shift Bilingual CSR (Spanish/English) – Onsite

Dynamic Talent Solutions; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dynamic Talent Solutions seeks a Spanish bilingual Customer Service Representative to support customers via phone, email, and chat. The role requires fluency in Spanish and English and a customer-first mindset, with a night shift schedule and onsite presence in BGC, Taguig.

The right candidate will bring at least 1 year of CSR experience, strong communication skills, and a proactive approach to resolving issues while documenting interactions and meeting targets.

Qualifications

• At least 1 year of customer service experience.
• Fluent in Spanish and English (spoken and written).
• Willing to work night shift.
• Onsite in BGC, Taguig.

Responsibilities

• Handle inquiries in Spanish and English.
• Provide accurate information regarding products, services, and accounts.
• Resolve customer issues promptly while maintaining satisfaction.
• Document customer interactions and update records.
• Escalate complex cases to appropriate departments when necessary.
• Meet service level, productivity, and quality targets.
• Ensure a positive customer experience in every interaction.

Skills

Spanish-English

Customer service

Communication

Problem solving

Job description

Dynamic Talent Solutions seeks a Spanish bilingual Customer Service Representative to support customers via phone, email, and chat. The role requires fluency in Spanish and English and a customer-first mindset, with a night shift schedule and onsite presence in BGC, Taguig.

The right candidate will bring at least 1 year of CSR experience, strong communication skills, and a proactive approach to resolving issues while documenting interactions and meeting targets.