Customer Service Representative (Scheduling Coordination)

Australian Outsource Desk Inc.; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Australian Outsource Desk Inc. is seeking an organised and customer-focused Customer Service Representative (Scheduling Coordination) for an onsite role in Angeles City, Pampanga.

You will manage appointments, handle inquiries, and ensure smooth scheduling operations within a full-time office setting. The ideal candidate has at least 2 years of experience in customer service or scheduling, strong communication skills, and proficiency with Microsoft Office and scheduling tools.

Qualifications

• At least 2 years of experience in customer service, scheduling, virtual assistance, or administrative support.
• Strong communication and customer service skills.
• Excellent organisational and time management abilities.
• Proficient in Microsoft Office and scheduling tools.
• Detail-oriented and able to multitask effectively.
• Ability to work independently and as part of a team.
• Willing to work onsite in Angeles City, Pampanga.

Responsibilities

• Coordinate client schedules, bookings, and appointment confirmations.
• Handle customer inquiries through phone and email.
• Maintain accurate scheduling records and databases.
• Send appointment reminders and follow up with clients.
• Address customer concerns and coordinate with relevant teams.
• Perform administrative tasks, data entry, and reporting.

Skills

Customer service

Communication

Time management

Multitasking

Independent work

Tools

Microsoft Office

Scheduling tools

Job description

About the Role

We are looking for an organised and customer-focused Customer Service Representative (Scheduling Coordination) to manage appointments, handle inquiries, and ensure smooth scheduling operations. This is a full-time, office-based position in Angeles City, Pampanga.

Key Responsibilities

• Coordinate client schedules, bookings, and appointment confirmations.

• Handle customer inquiries through phone and email.

• Maintain accurate scheduling records and databases.

• Send appointment reminders and follow up with clients.

• Address customer concerns and coordinate with relevant teams.

• Perform administrative tasks, data entry, and reporting.

Qualifications

• At least 2 years of experience in customer service, scheduling, virtual assistance, or administrative support.

• Strong communication and customer service skills.

• Excellent organisational and time management abilities.

• Proficient in Microsoft Office and scheduling tools.

• Detail-oriented and able to multitask effectively.

• Ability to work independently and as part of a team.

• Willing to work onsite in Angeles City, Pampanga.