Customer Service/ Scheduling Specialist

Australian Outsource Desk Inc.; Philippines; On-site; PHP 240,000 - 300,000; Full time

Job summary

Australian Outsource Desk Inc. is seeking a Customer Service/ Scheduling Coordinator to manage inquiries, schedule appointments, and provide VA-style support from an office in Angeles City, Pampanga. The role requires strong English communication, calendar management, and organization, with on-site work Monday to Friday.

Ideal candidates have 1–2 years in customer service or scheduling, VA experience preferred, and the ability to multitask and meet deadlines while maintaining accurate records.

Qualifications

• At least 1–2 years of experience in customer service, scheduling, or a related role.
• Previous Virtual Assistant (VA) experience is preferred.
• Experience in appointment setting, calendar management, and schedule coordination.
• Excellent verbal and written English communication skills.
• Proficient in email, calendar tools, and Microsoft Office or Google Workspace.
• Strong organizational skills, attention to detail, and time management.
• Ability to multitask, work independently, and meet deadlines.
• Willing to work onsite in Angeles City, Pampanga.

Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Manage appointments, schedules, and calendar bookings.
• Coordinate with clients, customers, and internal teams to confirm and reschedule appointments.
• Provide virtual assistant and administrative support as needed.
• Maintain accurate customer records, schedules, and reports.
• Follow up on appointments and ensure timely communication.
• Resolve customer concerns professionally and efficiently.

Skills

Customer service

Scheduling

Virtual assistance

Calendar management

English communication

Organizational skills

Time management

Multitasking

Tools

Microsoft Office

Google Workspace

Email tools

Job description

Customer Service/ Scheduling Coordinator Experience

Office-Based | Immediate Hiring | Full-time | Monday-Friday

Australian Outsource Desk Inc. is looking for a Customer Service/ Scheduling Coordinator with experience in scheduling and virtual assistance. The ideal candidate is organized, proactive, and capable of handling customer inquiries, managing schedules, and providing administrative support.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Manage appointments, schedules, and calendar bookings.
• Coordinate with clients, customers, and internal teams to confirm and reschedule appointments.
• Provide virtual assistant and administrative support as needed.
• Maintain accurate customer records, schedules, and reports.
• Follow up on appointments and ensure timely communication.
• Resolve customer concerns professionally and efficiently.

Qualifications

• At least 1–2 years of experience in customer service, scheduling, or a related role.
• Previous Virtual Assistant (VA) experience is preferred.
• Experience in appointment setting, calendar management, and schedule coordination.
• Excellent verbal and written English communication skills.
• Proficient in email, calendar tools, and Microsoft Office or Google Workspace.
• Strong organizational skills, attention to detail, and time management.
• Ability to multitask, work independently, and meet deadlines.
• Willing to work onsite in Angeles City, Pampanga.