CSR - Appointment Scheduler

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness: HMO

Job summary

A recruitment outsourcing company in Taguig is seeking a dedicated customer service representative with 1-3 years of experience in a call center environment. Responsibilities include managing calls for appointment scheduling, providing excellent support, and maintaining client records. Candidates must possess strong communication skills and a friendly demeanor. This full-time role offers benefits including employee recognition and health insurance.

Qualifications

• 1-3 years in a customer service or call center role.
• Fast-paced call center environment.

Responsibilities

• Handle inbound and outbound calls for scheduling appointments.
• Provide exceptional customer service and support to clients.
• Maintain accurate records of appointments and customer interactions.
• Assist clients with inquiries and resolve any issues related to scheduling.
• Work collaboratively with team members to enhance service quality and efficiency.

Skills

Proficient in English language

Strong customer service skills

Experience with scheduling and appointment management

Friendly demeanor

Strong problem-solving abilities

Education

High School diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Handle inbound and outbound calls for scheduling appointments.
• Provide exceptional customer service and support to clients.
• Maintain accurate records of appointments and customer interactions.
• Assist clients with inquiries and resolve any issues related to scheduling.
• Work collaboratively with team members to enhance service quality and efficiency.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 1-3 years in a customer service or call center role
• Skills and Competencies: Proficient in English language and effective communication
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Experience with scheduling and appointment management
• Qualities and Traits: Friendly demeanor and strong problem‑solving abilities
• Working Conditions: Fast‑paced call center environment

Benefits

• Employee Recognition and Rewards
• Government Mandated Benefits
• Insurance Health & Wellness: HMO

Fraud Awareness

If the position requires you to work overseas, please be vigilant and beware of fraud. Report any suspicious activity to the hiring company immediately.

• withholds your ID,
• requires you to provide a guarantee or collect property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.