Customer Service Representative - Dayshift | Blended (Call, Chat & Email)

HGS Offshore Staffing Solutions; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

1 free dependent upon regularization

Job summary

HGS Offshore Staffing Solutions is seeking a Customer Service Specialist for day shift at the BGC Office in Taguig. The role emphasizes delivering top-tier support via calls, chat, and email, with a focus on customer satisfaction.

Applicants must have 2 years of international BPO experience and chat experience, along with excellent written and verbal communication skills. A customer-first mindset and strong problem-solving abilities are essential.

Qualifications

• 2 yrs International BPO Experience - REQUIRED.
• Chat experience - REQUIRED.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a customer-first attitude.

Responsibilities

• Deliver exceptional customer service via calls, chat, and email.
• Handle customer inquiries, complaints, and support requests efficiently and professionally.
• Troubleshoot and resolve product or service issues to ensure customer satisfaction.
• Collaborate with internal teams to resolve complex issues.

Skills

International BPO experience

Chat experience

Written and verbal communication

Problem solving and customer-first

Job description

Urgent Hiring!

Start date: Oct 05, 2026

Day Shift (Shifting sched) | Onsite | BGC Office
Day 1 HMO Coverage plus 1 free dependent upon regularization

RESPONSIBILITIES:

1. Deliver exceptional customer service via calls, chat, and email

2. Handle customer inquiries, complaints, and support requests efficiently and professionally

3. Troubleshoot and resolve product or service issues to ensure customer satisfaction

4. Collaborate with internal teams to resolve complex issues

MINIMUM REQUIREMENTS:

1. 2 yrs International BPO Experience - REQUIRED

2. Chat experience - REQUIRED

3. Excellent written and verbal communication skills

4. Strong problem-solving skills and a customer-first attitude